Angela Leik
Comer,GA
Summary
Dynamic leader and adept communicator with a proven track record at Argonaut Wine And Liquor, enhancing customer satisfaction and team efficiency. Skilled in event coordination and administrative support, I excel in fast-paced environments, driving operations with a keen focus on customer engagement ad retention. Expertise in customer service and time-management solidifies my ability to elevate any team.
Overview
7
7
years of professional experience
Work History
Office Administrator
Argonaut Wine And Liquor
02.2021 - 10.2023
- Handled customer inquiries and directed calls, enhancing inter-departmental communication efficiency.
- managed cash and over the phone transactions, daily deposits, and ensured accurate financial records on Excel Spreadsheets
- Planned events and parties, build delivery orders, contributing to seamless operations and customer satisfaction.
- Trained new staff, fostering a collaborative and skilled team environment.
- Resolved customer issues, improving overall service quality and client retention.
- Worked directly with department heads, to ensure all product is properly ordered for customer parties and events.
Hair Stylist
Evolution Salon
07.2020 - 01.2021
- Provided exceptional customer service and personalized hair consultations, ensuring client satisfaction.
- Performed hair cutting, coloring, styling, and updos, enhancing features and confidence of client
- Increased product sales by recommending tailored hair care products based on client needs.
- Successfully rebooked future appointments, maintaining a steady client base and salon revenue.
- Collaborated with team members to ensure smooth salon operations, fostering a supportive work environment.
- Participated in continued education courses to keep up with new methods as well as current trends.
General Manager
Hideout Cafe
08.2016 - 11.2017
- Managed customer service operations, ensuring high satisfaction and loyalty.
- Oversaw cash handling, maintaining accuracy and accountability.
- Utilized POS systems for efficient transaction processing.
- Handled food and drink, in compliance with health standards.
- Conducted daily and weekly food prep for seamless service.
- Opened and closed the cafe.
- Led hiring and firing processes, making sure there is a solid team on board.
- Trained staff, enhancing skill and performance.
- Scheduled shifts, accurately dealing out hours while managing overtime.
- Ordered product and maintained inventory.
- Created weekly menus, offering diverse options.
- Performed daily and deep cleaning.
- Certified in ServeSafe and stayed in compliance.
- Reported and worked directly with owner, to ensure satisfaction and keep up with supply and demand.
Education
License - Cosmetology
Paul Mitchell The School -Greenville
Greenville, SC05.2019
Skills
- Verbal Communication
- Leadership and supervision
- Time Management
- Administrative Support
- Customer Service
- Customer Engagement
- Event Coordination
Timeline
Office Administrator
Argonaut Wine And Liquor
02.2021 - 10.2023
Hair Stylist
Evolution Salon
07.2020 - 01.2021
General Manager
Hideout Cafe
08.2016 - 11.2017
License - Cosmetology
Paul Mitchell The School -Greenville
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