Summary
Overview
Work History
Education
Skills
Timeline
Manager

Angela Lenau

DeBary,FL

Summary

Hardworking and motivated management professional with 20-year record of success in retail and solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with front-line employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Reliable and accountable Manager demonstrating high level of ownership and initiative. Quick and effective at decision-making and learning skills while maintaining excellent customer service throughout sales experience. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

11
11
years of professional experience

Work History

Manager

Dunkin Donuts
Orange City, FL
06.2020 - Current
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Recorded inventory sales into organization's weekly income report.

Bakery Associate

Panera Bread
Lakemary, Florida
03.2019 - 03.2020
  • Placed dough in pans, molds and sheets, monitoring products during baking and adjusting temperatures as needed.
  • Measured, mixed and prepped raw materials according to company specifications and recipes.
  • Monitored cooking completion times for efficient use of ovens and other equipment.
  • Followed code dating procedures and adhered to legal regulations governing product labeling and packaging.
  • Maintained safe and sanitary area by checking food products' temperature and freshness.

Private Duty Aide

Kelly Services
Lakemary, Florida
09.2018 - 03.2019
  • Assisted students during lunchtime.
  • Maintain an enjoyable safe environment.
  • Assist teachers with daily activities.

Manager

Dunkin Donuts
Blackstone, MA
07.2014 - 05.2018
  • Managed day-to-day operations, including supervision and assignment delegation for 21 -member team.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Executed new training initiative to improve skills and develop leaders from within.
  • Led employee performance reviews and discussed improvement strategies with each team member.
  • Partnered with Franchisees to develop and implement merchandising plans to guarantee profitability on weekly basis.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Greeted and assisted all customers daily in high-traffic retailer.
  • Consistently met financial targets with close monitoring of expenses, labor hours and supply use.

Department Supervisor

Home Depot
Bellingham, MA
11.2010 - 07.2014
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Maintained detailed and accurate accounting records by overseeing documentation of sales, purchases and requisitions.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Ensured merchandise was fully stocked, store was organized and customers were satisfied.
  • Put together store's large displays.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
  • Trained and mentored new associates on department policies and procedures.
  • Managed cash register, refunds and returns.
  • Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.

Education

High School Diploma -

Woonsocket High School
Woonsocket, RI

Skills

  • Customer service
  • Team management
  • Supervision
  • Organization
  • Operational improvement
  • Problem resolution
  • Inventory management
  • Communications
  • Team building
  • Staff development

Timeline

Manager

Dunkin Donuts
06.2020 - Current

Bakery Associate

Panera Bread
03.2019 - 03.2020

Private Duty Aide

Kelly Services
09.2018 - 03.2019

Manager

Dunkin Donuts
07.2014 - 05.2018

Department Supervisor

Home Depot
11.2010 - 07.2014

High School Diploma -

Woonsocket High School

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Angela Lenau