Angela Lentz
Dayton
Summary
Dedicated professional with extensive experience at Desert Rose Inn, excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through meticulous cleaning and organization, while effectively managing inventory and training staff. Strong multitasking skills and expertise in safe chemical handling contribute to maintaining high hygiene standards and operational efficiency.
Overview
18
18
years of professional experience
Work History
Housekeeper
Desert Rose Inn
01.2021 - 07.2023
- Maintained cleanliness and organization of guest rooms and common areas.
- Utilized cleaning chemicals and tools safely to ensure optimal hygiene standards.
- Assisted in laundry operations, ensuring timely delivery of fresh linens.
- Responded promptly to guest requests for additional supplies or services.
- Implemented efficient cleaning schedules to enhance operational flow.
- Trained new staff on cleaning protocols and safety procedures.
- Conducted inventory checks for cleaning supplies and reported shortages.
- Collaborated with team members to uphold high-quality service standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Achieved significant reduction in lost and found items through diligent room checks and organized logging system.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Ensured welcoming environment for guests by arranging room amenities and decorations according to hotel standards.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Handled requests for extra linens, toiletries and other supplies.
- Returned emptied garbage receptacles to proper locations.
- Polished fixtures to achieve professional shine and appearance.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Hang, cleaned and rehung draperies to maintain freshness.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Warehouse Worker
Krone North America
12.2016 - 05.2021
- Operated forklifts and pallet jacks to transport materials safely within warehouse.
- Assisted in inventory management by accurately labeling and organizing stock.
- Maintained cleanliness and organization of work areas to promote safety compliance.
- Collaborated with team members to efficiently fulfill shipping and receiving tasks.
- Performed quality checks on incoming products to ensure adherence to standards.
- Executed picking and packing operations, ensuring timely order fulfillment.
- Implemented safety protocols during material handling to reduce workplace incidents.
- Trained new employees on operational procedures and warehouse equipment usage.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
- Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
- Supported customer satisfaction efforts through prompt resolution of delivery issues.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
- Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
- Reduced waste, implementing recycling procedures for packaging materials.
- Minimized downtime, proactively identifying and reporting equipment malfunctions for prompt repair.
- Reduced order processing times with meticulous attention to order picking and packaging.
- Enhanced order fulfillment accuracy, double-checking each order against its picking list.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
- Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
- Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.
- Optimized storage space, rearranging items to better utilize available square footage.
- Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
- Streamlined receiving process to minimize idle time, carefully inspecting and sorting incoming shipments.
- Improved safety standards, conducted regular checks and maintenance of warehouse equipment.
- Increased customer satisfaction by ensuring accurate and timely dispatch of orders.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Moved furniture and boxes using utility dolly and truck ramp.
- Surrounded items in cling film, padded blankets, and tape to protect from damage.
- Strapped items down over protective padding to secure throughout transportation.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Warehouse Clerk
HB Sealing Products
08.2005 - 04.2015
- Processed incoming shipments, ensuring accurate inventory records and proper storage procedures.
- Operated material handling equipment to facilitate efficient warehouse operations and product movement.
- Assisted with order fulfillment by picking, packing, and preparing products for shipment to customers.
- Conducted regular inventory audits, identifying discrepancies and implementing corrective measures.
- Collaborated with team members to streamline workflows, enhancing overall productivity in daily operations.
- Maintained cleanliness and organization of the warehouse environment to promote safety and efficiency.
- Trained new hires on standard operating procedures and safety protocols within the warehouse setting.
- Supported management in optimizing inventory control processes, contributing to reduced waste and improved accuracy.
- Kept warehouse up to safety and health regulations at all times.
- Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
- Assisted in training new hires, sharing best practices and knowledge of warehouse operations.
- Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
- Improved efficiency with quick and accurate loading of boxes.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Managed incoming shipments by verifying product details against purchase orders, ensuring accurate inventory levels.
- Collaborated with team members to complete daily tasks efficiently, meeting warehouse performance goals consistently.
- Checked packages and merchandise for damage and notified vendors.
- Optimized space utilization within the warehouse through strategic reorganization of products based on size, weight, and demand patterns.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Ensured regulatory compliance by properly handling hazardous materials according to established guidelines and policies.
- Simplified order picking process with proper labeling and storage of products, reducing search time for items during fulfillment.
- Expedited urgent orders with prioritized packing and shipping procedures, ensuring timely delivery to customers in need.
- Coordinated with other departments to resolve issues related to inventory discrepancies or misshipments effectively.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Conducted research to address shipping errors and packaging mistakes.
- Processed required paperwork to expedite handling of shipped and received goods.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
Education
High School Diploma -
ICDA
Reno, NVSkills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming
- Cleaning bathrooms
- Health and safety compliance
- Bed making proficiency
- Residential cleaning
- Dusting furniture
- Customer service-focused
- Deep cleaning expertise
- Folding clean laundry
- Window cleaning
- Physically strong
- Sorting and washing laundry
- Interior and exterior cleaning
- Complex Problem-solving
- Restroom detailing
- Guest relations
- Laundry management
- Ordering cleaning supplies
- Quality assurance
- Hazardous chemical training
- Inventory control
- Quality assurance controls
- Floor scrubber machines
- Multitasking and organization
- Budget control
- Cleaning and organizing
- Detail-oriented
- Basic maintenance
- Safety protocols
- Equipment operation
- Product knowledge
- Room preparation
- Bloodborne pathogens
- Linen replacement
- Interior window washing
- Able to lift 50 lbs
- Exceptional time management
- Hardworking
- Commercial and residential cleaning
- Focused and detail-oriented
- Deep cleaning
- Surface disinfection
- Appliance maintenance
- Cleaning methods
- Safe cleaning with chemicals
- Time management
- Multitasking and prioritizing
- Professional and courteous
Timeline
Housekeeper
Desert Rose Inn
01.2021 - 07.2023
Warehouse Worker
Krone North America
12.2016 - 05.2021
Warehouse Clerk
HB Sealing Products
08.2005 - 04.2015
High School Diploma -
ICDA