Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela Lewis

Midwest City ,OK

Summary

Compassionate Nursing Assistant with proven success at Home Instead, enhancing patient satisfaction through exceptional care and emotional support. Skilled in patient feeding and vital sign monitoring, I excel in direct patient care while fostering a safe environment. Committed to improving patient outcomes and maintaining high hygiene standards.

Overview

15
15
years of professional experience

Work History

Nursing Assistant

Home Instead
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
  • Proactively identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Facilitated efficient patient transfers, reducing risk of injury through proper body mechanics and use of assistive devices.
  • Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Identified and reported unsafe situations to maintain adherence to safety protocols.
  • Streamlined workflow for nursing staff by efficiently managing supplies inventory and restocking necessary items in a timely manner.
  • Expedited response times to call lights, boosting overall patient satisfaction levels during their stay at the facility.
  • Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
  • Contributed to effective communication between patients and healthcare providers by translating medical jargon into easily understandable language.
  • Provided effective pre-and post-operative care by preparing patients for surgery, monitoring vital signs, and assisting with pain management techniques.
  • Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
  • Implemented stress-reduction techniques, enhancing patient well-being and recovery experiences.
  • Reinforced positive care environment by engaging patients in meaningful activities and conversations.
  • Supported patient mobility, reducing risk of falls and facilitating physical therapy exercises.
  • Participated in professional development sessions, staying current with best practices in patient care.
  • Collaborated with interdisciplinary healthcare teams to provide comprehensive patient care.
  • Supported end-of-life care, offering emotional support to patients and families during difficult times.
  • Improved patient comfort and safety by assisting with daily living activities, such as bathing and dressing.
  • Streamlined communication between healthcare teams by coordinating patient schedules and updates.
  • Facilitated patient education on self-care practices, empowering individuals in their recovery process.
  • Maintained detailed patient records, ensuring accurate documentation of care and treatment plans.
  • Elevated hygiene standards in patient rooms, utilizing sterilization techniques and infection control protocols.
  • Assisted with diagnostic procedures, ensuring patient comfort and compliance with medical protocols.
  • Adapted care approaches to meet diverse needs of patients, respecting cultural and personal preferences.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Bolstered patient satisfaction, offering compassionate support and addressing individual needs.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Supported needs of Number+ residents under long-term care.

Administrative

Prodigy CPR
  • Provided administrative support to executive staff, streamlining workflow processes.
  • Handled administrative duties, filing, and errands.
  • Reduced administrative workload with effective delegation, task prioritization, and time management.
  • Streamlined administrative processes by implementing efficient filing and organization systems.
  • Streamlined administrative processes, significantly reducing paperwork and administrative burden on staff.
  • Streamlined administrative processes by implementing efficient workflows and reducing paperwork.
  • Streamlined booking procedures, reducing time spent on administrative tasks.
  • Provided administrative support during high-pressure situations enabling seamless workflow.
  • Provided clerical and administrative assistance to maintain optimal patient flows.
  • Improved patient care by streamlining administrative processes and implementing efficient systems.
  • Streamlined administrative processes by effectively managing reservations, scheduling, and member inquiries.
  • Provided administrative support, ensuring effective workflow within the communications team.
  • Enhanced office efficiency by implementing streamlined administrative processes and procedures.
  • Acted as general administrative assistant to commercial purchasing agents.
  • Delivered professional administrative support to senior-level editors.

Medical Receptionist

Express Personnel
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Maintained current and accurate medical records for patients.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
  • Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Enhanced office efficiency by implementing new filing system for patient records.
  • Facilitated patient education by distributing relevant health and wellness pamphlets.
  • Managed patient appointments efficiently, reducing wait times significantly.
  • Reduced administrative errors by consistently verifying insurance information.
  • Streamlined billing processes, ensuring accurate and timely invoicing.
  • Improved accuracy of patient data with meticulous record-keeping.
  • Improved workflow efficiency, organizing back-office supplies and equipment.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Improved patient follow-up, reducing missed appointments through effective reminder calls.
  • Enhanced patient understanding by providing clear explanations of treatment procedures.
  • Streamlined office communication by effectively coordinating between doctors and nurses.
  • Fostered welcoming environment, greeting patients warmly upon arrival.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Enhanced patient experience by maintaining clean, organized reception area.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.
  • Maintained confidentiality and privacy of patient information, adhering to HIPAA regulations.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Supported positive patient experience by offering assistance with filling out health forms.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Nursing Assistant

Care Plus Senior Care
02.2024 - Current
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
  • Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
  • Documented care actions by completing records and logs in medical software system.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Office Manager

Gard Strategies
03.2020 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Office Assistant

Riverside Courthouse
01.2005 - 03.2009
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
  • Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Purchased and maintained office supplies.
  • Created and maintained detailed records of all office activities.

Medical Billing and Coding Instructor

Express Personnel Services
03.1999 - 03.2004


  • Delivered comprehensive instruction on medical billing and coding practices, resulting in increased student proficiency.
  • Facilitated learning by integrating hands-on activities that reinforced fundamental principles of medical billing and coding processes.
  • Contributed to curriculum development efforts, ensuring alignment with industry standards and best practices in medical billing and coding education.
  • Met training needs with well-organized, fa
  • ctual programs based on contemporary require, tools and supplies to meet course needs.

Education

Associates - Business Administration/Management

Rose State College
Oklahoma City, OK
05.2000

Diploma - Medical Billing And Coding

Demarge College
South Oklahoma City
05.1997

Diploma - Nursing Assistant

Demarge College
North Oklahoma City
05.1992

Certificate - Allied Health

Mid_Del Vocational
Midwest City Oklahoma
05.1990

Skills

  • Patient care
  • Patient feeding
  • Basic life support
  • Direct patient care

Accomplishments

Employee of the month April 1995

Employee of the month May 1995

Timeline

Nursing Assistant

Care Plus Senior Care
02.2024 - Current

Office Manager

Gard Strategies
03.2020 - Current

Office Assistant

Riverside Courthouse
01.2005 - 03.2009

Medical Billing and Coding Instructor

Express Personnel Services
03.1999 - 03.2004

Nursing Assistant

Home Instead

Administrative

Prodigy CPR

Medical Receptionist

Express Personnel

Associates - Business Administration/Management

Rose State College

Diploma - Medical Billing And Coding

Demarge College

Diploma - Nursing Assistant

Demarge College

Certificate - Allied Health

Mid_Del Vocational

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Angela Lewis