Summary
Overview
Work History
Education
Skills
Professional Overview
Timeline
Generic
Angela L. Fredrickson

Angela L. Fredrickson

Le Center,United States

Summary

Experienced Manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff. My current position of Coding Manager along with 18+ years of experience in the Health Care Industry has allowed me to work in a Matrix environment, streamline processes and creating efficiencies across the organization to achieve operational goals. I am familiar with both the UB04 and HCFA 1500 claims forms, Meditech, LSS, Cerner, Quadramed, Code Correct, Rycan, Epic, Optum and multiple other web based programs used in day to day processes. Able to type an average of 60 words per minute and proficient in ten key. Computer proficient with Windows applications, Power Point, Excel, Internet, and Electronic Mail. Excellent communication skills. Experience working with the Chargemaster, Revenue Recognition, Physicians, Administrative Leaders and creating individual and department goals in order to decrease Days Revenue Outstanding for the organization. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

25
25
years of professional experience

Work History

Coding Operations Manager

Mayo Clinic
08.2016 - Current
  • Creation of a Productivity improvement program resulting in a production increase of 80% within a 6 month timeframe
  • Creation of a Coding Quality Review program resulting in a 62% increase in quality scores across all coding lines within a 6 month timeframe
  • Removed Contract Coding expenses from the budget within 1 month after Epic implementation
  • Successfully met the DRO expectation of 2 days prior to Epic implementation
  • Consistent demonstration of meeting monthly budget expectations for the MCHS MN Regions with a variance of 19.3%
  • Successful implementation of the Epic Electronic Health Record in November 2017 for the MCHS MN Regions
  • Implemented an appropriate Paid Time Off (PTO) ratio per service line and PTO request program which helped to level staffing throughout the year
  • Collaborates with multiple disciplines across the Enterprise to work on process improvement of daily functions within Epic
  • Collaborates with the Enterprise Coding Operations team functioning as a Shared Services team working towards common goals
  • Continue working with Coding Supervisors to promote career development
  • Continue to work with Coding Supervisors to refine and revamp daily processes for front line staff to ensure workflow efficiencies are maximized
  • Partner with Director of Coding Operations to create strategic plans for the Coding Operations department
  • Oversight and responsibility of multiple coding service lines including both Facility Fee coding as well as Professional Fee coding
  • Serve as a liaison between other Revenue Cycle departments and Clinical Operations as well as agencies outside of Mayo Clinic
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and maintained relationships with external vendors and suppliers.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Regional Manager, Clinic Coding

Mayo Clinic Health System
01.2009 - 12.2016
  • Partnered to develop and implement CPOE (Computerized Physician Order Entry) system for 21 clinics
  • Developed and trained Clinic Coding staff on a more efficient and electronic coding process
  • This resulted in increased efficiency and productivity
  • Directly support the Director of Health Information as well as the CFO in managing operations by decreasing DRO
  • Partnered to develop benchmarks and productivity levels for Coding staff
  • Created spreadsheets and a system to track outstanding charge tickets prior to CPOE
  • Worked with many Clinic Administrators addressing revenue recognition
  • Collaborate with the Human Resources department to ensure efficient office environments and employee satisfaction
  • Oversee daily processes of 29 employees across 21 Clinic sites and 6 Hospitals
  • Act as a liaison between departments, Clinic sites as well as Hospitals in order to ensure successful operations
  • Conduct interviews and annual reviews
  • Assisted with an Integration project which resulted in standardizing processes throughout the System

Interim Coding Operations Manager

Mayo Clinic Health System
05.2016 - 07.2016
  • Responsibilities include daily oversight of DRO for both SWMN and SEMN MCHS-MN Regions
  • Report metrics to Director of Coding Operations in regards to direct impacts to DRO
  • Oversight of 110 direct reports
  • Collaborate with Administrative Partners across both Regions to ensure coding is maximizing revenue
  • Streamline Coding Operations processes to maximize opportunities across the Enterprise

Business Office Supervisor

Immanuel St. Joseph’s Hospital
01.2007 - 12.2009
  • Company Overview: Mayo Clinic Health Systems
  • Promote a positive work environment for 15 employees
  • Help answer any questions and resolve billing issues that arise
  • Created efficiencies that enable staff to better perform their job assignments
  • Reduced DRO by 4.5 days
  • Assisted with the NDC Project
  • Assisted with two Integration projects which resulted in standardizing processes within the entire organization
  • Increased Electronic Claim submissions by adding 13 payers which resulted in receiving a faster payment
  • Assisted with the NPI project
  • Assisted with building the electronic Health Record and serving on the Charge Services Team
  • Assisted with getting zero payments to post electronically which resulted in less work for the Billing and AR Staffs
  • Acted as a Liaison between departments when resolving billing issues
  • Training of new employees
  • Assisted in the development of a system where employees train new employees on programs they feel knowledgeable in
  • Created 'Super Users'
  • Conducted interviews
  • Filled in needs when vacancies occurred
  • Worked with the hospital Chargemaster and responsible for adding Revenue Codes to all new requests
  • Conducted annual reviews of employees
  • Familiar with payer contracts
  • Familiar with the coding process
  • Mayo Clinic Health Systems

AR/ Insurance Clerk

Immanuel St. Joseph’s
07.2002 - 02.2007
  • Company Overview: Mayo Clinic Health Systems
  • Maintained monthly billing for Home Health, Hospice and Durable Medical Equipment Services
  • Involved with the Cerner implementation team for the new documentation and billing program for Hospice and Home Health
  • Involved with the Process Improvement Team for the Durable Medical Equipment Area
  • Attend monthly coding/billing meetings to find new processes and create flow charts for each department to use as a reference tool for the billing staff
  • Manually key all Home Health, Hospice and Durable Medical Equipment claims every month in a timely and efficient manner to ensure prompt payment
  • Electronically send claims through Cerner for Home Health, Hospice, Maternal Child as well as Room and Board charges
  • Conduct monthly reviews on all delinquent, credit and claim submission error reports
  • Accurately post insurance payments to patient accounts
  • Remain compliant with both Hospital and Medicare regulations
  • Worked with many different insurance companies which allows me to help out in the office when needed
  • Promoted to a Lead Position in 2006
  • Mayo Clinic Health Systems

Claims Analyst

North Dakota Blue Cross and Blue Shield
09.2001 - 04.2002
  • Maintained the North Dakota Blue Cross and Blue Shield billing processing the highest number of claims per week
  • Attended monthly office meetings and quarterly North Dakota Blue Cross Blue Shield meetings
  • Gathered examples for my supervisor to bring to other departments to help answer any questions they were having
  • Entered correct insurance information into the patient’s account and verified coverage
  • Attended weekly meetings with a coding specialist to fix any coding issues
  • Submitted claims electronically or by paper

Medicare Claims Analyst

St.Cloud Hospital
09.2000 - 09.2001
  • Submitted Medicare Part A Claims electronically
  • Researched denial reason for unpaid claims and resubmitted the claim electronically
  • Entered Medicare payments and professional fee payments making sure the account balanced correctly
  • Attended weekly team meetings to discuss the constant changes taking place with Medicare
  • Checked admissions daily to verify the account information for correct billing
  • Worked with other facilities and our own to prevent overlapping claims

Education

Bachelor’s Degree - Hospital Administration

Concordia University, St. Paul
05-2018

EMT Program - undefined

South Central Technical College
Mankato, MN
01.2005

High School - undefined

Le Center High School
Le Center, MN
01.1996

Skills

  • Performance monitoring
  • Staff development
  • Quality assurance controls
  • Procedure development
  • Technology
  • Customer relationship management (CRM)
  • Process automation

Professional Overview

Experienced Manager with a strong ability to manage multiple projects simultaneously and foster a cohesive staff. My current position of Coding Manager along with 18+ years of experience in the Health Care Industry has allowed me to work in a Matrix environment, streamline processes and creating efficiencies across the organization to achieve operational goals. I am familiar with both the UB04 and HCFA 1500 claims forms, Meditech, LSS, Cerner, Quadramed, Code Correct, Rycan, Epic, Optum and multiple other web based programs used in day to day processes. Able to type an average of 60 words per minute and proficient in ten key. Computer proficient with Windows applications, Power Point, Excel, Internet, and Electronic Mail. Excellent communication skills. Experience working with the Chargemaster, Revenue Recognition, Physicians, Administrative Leaders and creating individual and department goals in order to decrease Days Revenue Outstanding for the organization.

Timeline

Coding Operations Manager

Mayo Clinic
08.2016 - Current

Interim Coding Operations Manager

Mayo Clinic Health System
05.2016 - 07.2016

Regional Manager, Clinic Coding

Mayo Clinic Health System
01.2009 - 12.2016

Business Office Supervisor

Immanuel St. Joseph’s Hospital
01.2007 - 12.2009

AR/ Insurance Clerk

Immanuel St. Joseph’s
07.2002 - 02.2007

Claims Analyst

North Dakota Blue Cross and Blue Shield
09.2001 - 04.2002

Medicare Claims Analyst

St.Cloud Hospital
09.2000 - 09.2001

EMT Program - undefined

South Central Technical College

High School - undefined

Le Center High School

Bachelor’s Degree - Hospital Administration

Concordia University, St. Paul