Angela Little
St. Petersburg,FL
Summary
To find an employer who will utilize my skill and education. Providing families with need community resources and referral , also being an advocate for the needy and disabled . Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Virtual Call Center
Atlanta, GA
03.2023 - 02.2024
- Compiled reports based on gathered information.
- Prepared summaries of daily work completed for review by supervisors.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Utilized specialized software applications related to the job role.
- Checked source documents against entered data to ensure accuracy.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Improved quality of data by producing coherent definitions and data-naming standards.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Identified data entry errors and corrected mistakes to achieve near-perfect accuracy in data sets.
Administrative assistant to Headmaster
THE SCHOOL OF THE IMMACULATA
01.2017 - 05.2017
- Scholarship Assistant
- Students with Disabilities, Data entry and Clerical Duties
Tax Prepare
H & R BLOCK
01.2013 - 04.2017
- Seasonal employee with advancement
- Tax preparation services for public
Human Services Internship
My Place in Recovery
07.2016 - 12.2016
- Community worker
- Community Recourses
- Referral Outsourcing
- Scholarship Assistant
- Meditation and Relaxation
- Ladies Group Dynamics
- Life Skills coaching
- AA/NA counseling
Education
Bachelor of Arts - Business Administration And Management
St Petersburg College
St. Petersburg, FL12-2026
A.S. IN HUMAN SERVICES -
St. Petersburg College
High School Diploma -
Skills
- Advocacy services
- Guidance's Councilor
- Data Entry
- Product Knowledge
- Inbound and Outbound Calling
- Appointment Scheduling
- Call Management
- Data Collection
- Information Security
- Paperwork Processing
- Complaint resolution
- Scheduling
- Customer Relationship Management (CRM)
- Document Control
- Microsoft Excel
- Administrative Support
- Critical Thinking
- Medical terminology knowledge
- Positive and professional
- Typing 40 pluse WPM
- Customer Service
- Typing proficiency
- Quality Assurance Controls
- Clerical Support
- Calendaring
- Follow-up skills
- Office equipment proficiency
- Grammar
- Computer Proficiency
Websites
Volunteer Experience
- In my Internship, I was lead case manager at My Place in recovery for sober living in South St Petersburg; The job detailed of needy in the community and some of the clients suffered with mental health
- Community worker
- Community Recourses
- Referral Outsourcing
- Scholarship Assistant
- Meditation and Relaxation
- Ladies Group Dynamics
- Life Skills coaching
- AA/NA counseling
- And many clients where of our local homeless population. I was skilled in many diverse cultural aspects and I am also a voice for those who need a voice, advocate to those who needs services. I have logged over 635 man hours and four years pulse in education and skills, I am currently in process of receiving my Certification as a Certified Community worker in the state of Florida. Serving my Community with a strong knowledge of basic human need.
Certification
- Certified Community Health Worker for State of Florida
References
References available upon request.
Timeline
Customer Service Representative
Virtual Call Center
03.2023 - 02.2024
Administrative assistant to Headmaster
THE SCHOOL OF THE IMMACULATA
01.2017 - 05.2017
Human Services Internship
My Place in Recovery
07.2016 - 12.2016
Tax Prepare
H & R BLOCK
01.2013 - 04.2017
Bachelor of Arts - Business Administration And Management
St Petersburg College
A.S. IN HUMAN SERVICES -
St. Petersburg College
High School Diploma -
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