Angela Locklear
Eagle Springs,NC
Summary
Accomplished Secretary at Pinehurst Surgical Clinic P.A., adept in office administration and customer service. Excelled in maintaining confidentiality and enhancing team performance, showcasing exceptional organizational and communication skills. Proven track record in improving processes and mentoring staff, contributing to a productive and compliant workplace. Professional Secretary with over 16 years of experience managing daily administrative support tasks and operations in the medical industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
33
33
years of professional experience
Work History
Secretary
Pinehurst Surgical Clinic P.A.
08.2008 - Current
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Shift Manager
WestPoint Stevens Pepperell
08.1991 - 04.2006
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Maintained compliance with health and safety regulations, ensuring safe working environment for all employees.
Education
Associate of Applied Science - Medical Office Administration
Sandhills Community College
3395 Airport Rd, Pinehurst, NC 2837405.2008
Skills
Customer Service
Verbal and written communication
Office Administration
Organization
Keyboarding skills
Appointment Scheduling
File Management
Document Preparation
Confidentiality understanding
Multi-Line Phone Systems
HIPAA guideline compliance
Inter-office communications
Timeline
Secretary
Pinehurst Surgical Clinic P.A.
08.2008 - Current
Shift Manager
WestPoint Stevens Pepperell
08.1991 - 04.2006
Associate of Applied Science - Medical Office Administration
Sandhills Community College
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