ANGELA LOCKLIN
Temple,TX
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
14
14
years of professional experience
Work History
Customer Sales Representative
American Home Pateint
12.2017 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Organized sales paperwork, presented proposals and finalized contracts.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Exceeded goals for new accounts in single sales cycle.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Cultivated interpersonal skills by building positive relationships with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Built strong customer relationships with empathetic communication and active listening skills.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Connected callers with appropriate professional, department, or business.
Home Health Field Nurse
Texas Home Health
08.2010 - 12.2017
- Provided physical assessments, medication and chronic disease management to home health patients.
- Documented patient vitals, behaviors and conditions to communicate concerns to supervising [Job title].
- Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
- Responded to patient requests with appropriate clinical and personal assistance.
- Introduced changes to patient care plans based on regular evaluations and patient changes.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Supported personal care needs, shopping for groceries, and cleaning house.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints and current symptoms.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
- Advocated for and strived to protect health, safety and rights of patient.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Education
Associate of Applied Science - Teacher Education
Ashford University
San Diego, CA05.2010
Nursing License - Nursing
Temple College
Temple, TX08.2001
Skills
- Inside and Outside Sales
- Market Research
- Customer Retention Abilities
- Product Merchandising and Distribution
- Post-Sales Support
- Problem-Solving Strengths
- Staff Training
- Product and Service Knowledge
- Onsite Product Demonstrations
- Product Promotion
- Reading Comprehension
- Complex Problem-Solving
- Educational Opportunities
- Continuous Improvement Strategies
- Customer Relations
- Phone Systems
- Customer Service Optimization
- Phone Inquiries
- Inbound Phone Call Management
- Quality Control
- Verbal and Written Communication
- Client Relationships
- Problem-Solving Skills
- Quality Assurance Controls
- Inquiry Requests
- Customer Relationship Management
- Data Gathering
- Special Assignments
- Restock Shelves
- Call Control
- Serve Customers
- Sales Presentation
- Inbound Call Management
- Product Knowledge
- Customer Engagement
- Payment Processing
- Credit and Debt Card Processing
- Client Needs Assessment
- Shipment Verification
- Inventory and Supply Control
- Organizational Systems
- Shipment Processing
- Computer Tracking
- Inventory Monitoring
- Critical Thinking
- Customer Experience
- Paperwork Preparation
- Microsoft Office
- Organize Merchandise
- Route Deliveries
- Telephone Management
- Work Order Following
- Package Shipment
Accomplishments
I have achieved several employee of the month awards, loyality award, hero of the month for the entire company, top sales ward and excellent customer service award
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Trained [Number] new data entry specialists.
- Reduced uncontrolled payment activity by [Number]% by establishing a client payment plan program to monitor customer payments.
- Documented and resolved [Issue] which led to [Results].
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Sales Representative
American Home Pateint
12.2017 - Current
Home Health Field Nurse
Texas Home Health
08.2010 - 12.2017
Associate of Applied Science - Teacher Education
Ashford University
Nursing License - Nursing
Temple College
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