Angela Lofton
Saraland
Summary
Dynamic Evening Grocery Manager at Winn Dixie with proven expertise in inventory management and team leadership. Enhanced customer satisfaction through strategic merchandising and exceptional service, driving repeat business. Skilled in vendor relations and cash management, fostering a collaborative environment that improved operational efficiency and sales performance. I love to learn new things and I strive to do the my very best. I love to stay busy, and also love to help other co-workers if the need arises. I like to think of my self as a go getter, accountable, and reliable.
Overview
29
29
years of professional experience
Work History
Evening Grocery Manager
Winn Dixie
740 Schillinger Rd Mobile Al, 36608
06.2020 - 10.2024
- Improved store operations by overseeing daily management of grocery department.
- Managed inventory for maintaining optimal stock levels.
- Increased sales with strategic merchandising and promotional activities.
- Enhanced customer satisfaction, addressing inquiries and resolving issues promptly.
- Supervised Cashiers.
- Run Cash Office
- Keep store Clean and straighten shelves at all times
- Greet Customers
- Unload trucks
- Help sort merchandise
- Coordinated with suppliers to maintain quality and timely delivery.
- Trained staff to ensure adherence to company standards and policies.
- Ensured compliance with health and safety regulations, maintaining a safe shopping environment.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Delivered excellent customer service while managing daily operations, increasing repeat business from satisfied shoppers.
- When I was first hired I started out in the bakery, I was in the bakery for 5 months before I got promoted to Pricing Specialist, My duties as a pricing specialist were doing the daily, weekly, monthly grocery ads, making sure the groceries was the correct prices, helping customers find the item/ items they was looking for, helping out in other departments if I was needed, done inventory and ordered what was needed to restock shelves. I worked as a pricing specialist for 3 1/2 years until I was sent to retail leaders and was promoted to Evening Grocery Manager and done it for 2 years until the merge happened when Aldi brought out Winn Dixie.
Dispatcher Office Assistant
Premier Auto & Towing
Mobile, AL
09.2012 - 05.2016
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
- Assisted in training new hires on dispatch protocols, contributing to a well-prepared workforce.
- Handled walk-in customers
Parts Counter Sales Person
Reids Auto Sales and Salvage
Eight Mile, AL
04.1999 - 08.2012
- Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
- Streamlined order processing for quicker turnaround times and improved customer experience.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
- Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
- Answered Phones
- Greeted and helped walk in customers.
Dispatcher
Satsuma Police Dept.
Satsuma, AL
02.1998 - 11.1998
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Called Towing companies when needed
- Dispatched Fire and Ambulances
- Typed up necessary paperwork throughout shifts
- Worked Court docket
Cashier, Customer Service
Walmart
Mobile, AL
08.1997 - 02.1998
- Processed transactions efficiently to maintain smooth operations at checkout.
- Provided friendly service to ensure a positive shopping experience for customers.
- Assisted customers with inquiries and product location, enhancing their shopping journey.
- Maintained clean and organized checkout area for a pleasant customer environment.
- Handled cash and credit transactions accurately to minimize discrepancies.
- Improved customer satisfaction by quickly helping each person find desired items.
- Answering phones
- Put merchandise back where it belonged
- Customer Service desk
- Bagged groceries and other items to assist customers in a timely manner.
Cashier
Mannings Marketplacesar
Saraland, AL
01.1996 - 03.1997
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
High School Diploma -
Masters Plan Christian School
Saraland, AL05-1997
Skills
- Inventory management
- Team leadership
- Customer service
- Vendor relations
- Cash management
- Customer engagement
Valedictorian with Honors
I pushed very hard to be able to say I am the valedictorian with honors. Class of 1997
Timeline
Evening Grocery Manager
Winn Dixie
06.2020 - 10.2024
Dispatcher Office Assistant
Premier Auto & Towing
09.2012 - 05.2016
Parts Counter Sales Person
Reids Auto Sales and Salvage
04.1999 - 08.2012
Dispatcher
Satsuma Police Dept.
02.1998 - 11.1998
Cashier, Customer Service
Walmart
08.1997 - 02.1998
Cashier
Mannings Marketplacesar
01.1996 - 03.1997
High School Diploma -
Masters Plan Christian School