Angela Lommatsch
Bloomington,Illinois
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Insurance and Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Experienced Auditor focused on improving business compliance, workflow and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures and procedures and initiating corrective actions. Advanced skills in Oracle, SAP, and Smart Sheet.
Overview
12
12
years of professional experience
Work History
Freight Audit Analyst
Rivian
05.2023 - Current
- Analyzed data and findings to prepare reports detailing financial information.
- Developed audit policies, guiding administrative and technical functions.
- Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
- Administered auditing program to address risks and evaluate compliance with regulatory requirements.
- Followed established auditing processes to meet internal and regulatory requirements.
- Communicated with auditee staff to obtain necessary information for audits.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Consulted clients on internal control systems development and audit program improvements.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
Service Advisor
Rivian
11.2021 - 05.2023
- Coordinates automotive services and repairs
- Help address vehicle performance issues for customers and draft automotive service cost estimates that carefully detail fees for supplies, materials, and time/ labor
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled customer issues with confidence, using to provide effective resolution.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Handled customer issues with confidence, using technical knowledge to provide effective resolution.
- Effective liaison between customers and internal departments and third party sublet vendors.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
Total Loss Claims Specialist
State Farm
03.2016 - 10.2021
- Receives and processes claim information, and communicate with internal and external customers via phone and other communication channels
- Works in team environment and handles low complexity/high volume work in contact/call center environment
- Successful completion of required training programs and licensing; continuing education for licensing
- Listen and communicate clearly, professionally and empathetically
- Work from established procedures and job aids and handle multiple computer applications while helping customers on the phone
- Educate customers on claim process
- Maintain quality, accuracy, and professionalism in fast-paced environment
- Documented damage with photographs and detailed written descriptions.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
- Evaluated practicality of repair as opposed to payment of market value of vehicle before accident.
Agent Service Coordinator
Coldwell Banker Schmidt Realtors
09.2018 - 11.2019
- Transition new and experienced agents who join team, assisting with orientation, database management, integration into software systems
- Managed caseload of up to 10 realtors and their cliental.
- Prepare presentations utilizing PowerPoint and other Microsoft office applications
- Keep advanced escrow recording keeping in Quick Books and excel
- Management of social media accounts for agents and company alike, as well as any outside marketing needs that may arise
- Listing and maintaining properties on MLS
- Execution and completion of all mandatory closing documents required to remain compliant.
Account Manager
Continental Rental
04.2012 - 05.2015
- Operated as the lead point of contact for all past due accounts
- Overseeing customer account management, including negotiating contracts and agreements to maximize profits and minimize past due accounts
- Utilize SAP software
- Ensure the timely and successful delivery of solutions according to business and customer needs
- Meet monthly and weekly goals
- Prepare reports on account status
- Assist with challenging client requests or issues, escalations as needed.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Managed book of business across 804 accounts.
Government Freight Coordinator
Medallion Transport & Logistics, LLC
09.2011 - 03.2013
- Worked in coordination with the DOD and logistics companies to move military freight from one installation to another
- Worked within the constraints of time sensitivity and government security clearances.
- Track all trailer movements
- Review dock receiving lists for accuracy prior to generating bills of lading
- Uses PC and AS400 based applications to generate bill of lading
- Calls/ faxes/ emails carriers for pickup scheduling
- Creates / prints necessary reports for the department utilizing
- Dispatched as needed
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Negotiated and arranged transport of classified military goods with shipping or freight companies.
Education
Secondary Diploma - Certification in Program Management
Cornell University
Online06.2022
Bachelor of Science - Forensic Psychology
Purdue University
West Lafayette, IN11.2020
Associate of Arts - Liberal Arts And General Studies
Mid Michigan Community College
Harrison, MI05.2005
Skills
- Staff Training
- Microsoft Office, Smart Sheet, and Tableu
- Process Improvement
- Automotive
- Warranty
- Handling Customer escalations
- Efficient and Detail-Oriented
- Quality Control
- Repair Quality Inspections
- Account Management
- Client Rapport-Building
- Network Technology
- Repair Quality Inspections
- Account Management
- Client Rapport-Building
Affiliations
- Toastmasters
- Alpha Sigma Phi Criminal Justice Honors Society
- Project Gavin
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Freight Audit Analyst
Rivian
05.2023 - Current
Service Advisor
Rivian
11.2021 - 05.2023
Agent Service Coordinator
Coldwell Banker Schmidt Realtors
09.2018 - 11.2019
Total Loss Claims Specialist
State Farm
03.2016 - 10.2021
Account Manager
Continental Rental
04.2012 - 05.2015
Government Freight Coordinator
Medallion Transport & Logistics, LLC
09.2011 - 03.2013
Secondary Diploma - Certification in Program Management
Cornell University
Bachelor of Science - Forensic Psychology
Purdue University
Associate of Arts - Liberal Arts And General Studies
Mid Michigan Community College
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