Angela Lopez
Tampa,Florida
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
34
34
years of professional experience
Work History
Dental Consulting
A Plus Dental Staff
01.2010 - Current
- Enhanced dental practice efficiency by streamlining processes for scheduling, billing, and insurance coordination.
- Collaborated with dental team members to develop effective strategies for patient care and management.
- Increased patient retention through diligent follow-ups and clear communication of treatment progress and goals.
- Mentored junior dentists in advanced dental procedures, contributing to their professional growth and development.
- Advised dental practices on implementing state-of-the-art equipment and techniques, resulting in improved service quality.
- Identified areas of improvement in dental office workflows, leading to increased productivity and reduced costs.
- Provided exceptional customer service experiences by addressing concerns promptly and professionally during consultations.
- Boosted staff morale within the dental office environment by fostering a supportive culture focused on teamwork and collaboration.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Evaluated performance of all clinical staff to deliver constructive feedback and acknowledge strengths resulting in better working relationships and performance improvements.
Dental Administration
Happy Kids Pediatric Dentistry
09.2012 - 01.2024
- Improved patient satisfaction by efficiently managing appointment schedules and confirming appointments in a timely manner.
- Enhanced office efficiency by organizing patient files, updating dental records, and maintaining accurate documentation.
- Streamlined insurance claim processes for faster reimbursement, submitting claims accurately and promptly.
- Assisted with treatment planning, ensuring patients understood their options and financial responsibilities.
- Increased overall productivity by providing administrative support to dentists, hygienists, and other dental staff members.
- Collaborated with office team to achieve revenue goals by actively promoting dental services and treatments available within practice offerings during patient interactions.
- Managed office bookkeeping with insurance billing and patient payments.
- Managed personnel, Payroll,Accounts payable and the overall functioning of the practice.
Head Dental Assistant
General And Cosmetic Dentistry Of Tampa
01.2005 - 08.2011
- Enhanced patient comfort by providing gentle and efficient dental care during procedures.
- Assisted dentist in performing complex dental surgeries, ensuring precision and patient safety.
- Improved office efficiency by maintaining organized and well-stocked dental supplies for daily use.
- Contributed to the successful treatment of patients with diverse dental needs through effective collaboration with the dental team.
- Trained new dental assistants in clinic protocols and procedures, fostering a supportive team environment.
- Increased overall practice performance by consistently meeting or exceeding monthly production goals.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Maintained dental supply inventory by checking stock to determine inventory level.
Dental Office Manager
Dr. Jack Berne Pediatric Dentist
01.2001 - 09.2004
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Implemented strict infection control protocols to safeguard the health and safety of patients and employees alike.
- Established clear performance expectations for team members through goal setting sessions, regular performance reviews, feedback meetings, resulting in higher employee engagement levels.
- Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
- Organized and participated in community outreach events, promoting dental health awareness and attracting new patients to the practice.
- Recruited, hired and developed office teams to offer best-in-class patient care.
Dental Office Manager
Gordon Dental Associates
06.1990 - 08.2000
- Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Maintained a professional and welcoming atmosphere, fostering strong relationships with patients and encouraging referrals.
- Assisted in the recruitment, hiring, and training of high-quality dental staff to ensure exceptional patient care.
- Oversaw inventory management, ensuring timely procurement of supplies while minimizing costs through strategic vendor negotiations.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Coordinated continuing education opportunities for dental staff members to stay updated with industry advancements and maintain licensure requirements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Associate of Arts - Psychology
Florida International University
Miami, FL06.2002
Dental Radiographer -
University of Florida
Gainesville, FL12.1990
Dental Assistant And Expanded Duties -
University of Florida
Gainesville, FL10.1990
Skills
- Marketing Strategy Development
- Patient Care Coordination
- Oral Health Education
- Professionalism and Ethics
Languages
Spanish
Full Professional
Timeline
Dental Administration
Happy Kids Pediatric Dentistry
09.2012 - 01.2024
Dental Consulting
A Plus Dental Staff
01.2010 - Current
Head Dental Assistant
General And Cosmetic Dentistry Of Tampa
01.2005 - 08.2011
Dental Office Manager
Dr. Jack Berne Pediatric Dentist
01.2001 - 09.2004
Dental Office Manager
Gordon Dental Associates
06.1990 - 08.2000
Associate of Arts - Psychology
Florida International University
Dental Radiographer -
University of Florida
Dental Assistant And Expanded Duties -
University of Florida