Eaglesoft
Angela Lopez
Dental Office Manager
Milton,FL
Summary
Experienced dental office manager with comprehensive knowledge of dental terminology and patient procedures. Proven expertise in maintaining records, handling sensitive medical information, and managing large volumes of personal data, historic health details, imagery, and impressions. Patient-focused professional skilled in insurance mediation and accurately inputting procedure codes for proper billing designations. Achieved a 98% success rate for claims processed and paid.
Overview
26
26
years of professional experience
Work History
Dental Office Manager
Stephen B. Newsome, DMD PA
07.2000 - 12.2023
- Managing a staff of 10+ employees
- 99% collection rates
- Scheduling for maximum production
- Patient relations, staff development, employee training, workflow coordination, inventory management
- Making the deposits and coordination with account for all office bills and taxes.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Real Estate Manager/Real Estate Manaer/Onsite Apartment Manager
Kassie Kauerz
03.1998 - 06.2000
- Carefully screened tenancy applicants, pulling background investigations, credit reports and past rental history.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Communicated with landlord regarding building and tenant issues.
- Scheduled outside contractors for major maintenance issues.
- Compiled maintenance and repair requests for submission to Kassie Kauerz Real Estate department and reached out to local contractors for bid proposals.
- Promptly responded to tenant complaints and concerns for over 200 properties.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Certified Dental assistant -
Pensacola State College
06.2000
High School Diploma - undefined
Milton High School
06.1998
Skills
- Infection Control
- Office meetings
- Patient Scheduling
- Medical Records Management
- Treatment Planning
- Appointment Coordination
- Employee Training
- Insurance Billing
- Workflow Coordination
- HIPAA Compliance
- Scheduling
- Payment plans
- Electronic Dental Record (EDR)
- Office Administration
- Human Resources
- Oral communication
- Patient Relations
- Inventory Management
Software
Practiceworks
Timeline
Dental Office Manager
Stephen B. Newsome, DMD PA
07.2000 - 12.2023
Real Estate Manager/Real Estate Manaer/Onsite Apartment Manager
Kassie Kauerz
03.1998 - 06.2000
Certified Dental assistant -
Pensacola State College
High School Diploma - undefined
Milton High School
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