Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Angela Loppe Goodrich

Mingo Junction,OH

Summary

  • Professional with strong background in emergency communication and crisis management. Skilled in rapid decision-making, effective communication, and critical thinking under pressure. Known for collaborative approach, adaptability, and consistent reliability. Proficient in multi-tasking, problem-solving, and maintaining composure in high-stress environments.
  • Experienced with policy development, regulatory compliance, and administrative processes. Utilizes analytical skills to streamline procedures and ensure adherence to standards. Knowledge of effective communication and stakeholder engagement to support policy initiatives.


Overview

18
18
years of professional experience
1
1
Certification

Work History

Brooke County 911 Dispatcher

Brooke County Commission
10.2024 - Current
    • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
    • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
    • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
    • Monitored Police, EMS, and Fire radios to provide assistance to responding personnel.
    • Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
    • Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
    • Provided on-the-job training and coaching to develop new dispatchers.
    • Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.

911 Dispatcher

City of Martins Ferry
07.2023 - 10.2024
    • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
    • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
    • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
    • Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
    • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
    • Routed calls to police, fire, and ambulance service to meet individual call needs.
    • Contributed to improved overall call center performance by consistently meeting or exceeding key performance metrics in areas such as response time and accuracy rates.

Employment Specialist

Jefferson County Board of Developmental Disabilities
08.2007 - 10.2024
    • Developed and maintained policies and procedures to ensure compliance with regulatory and government standards.
    • Managed budgets effectively by monitoring expenditures closely and identifying cost-saving measures where appropriate.
    • Provided training and instruction for individuals with disabilities in a community employment setting with the degree of assistance and timeframe necessary for success.
    • Analyze jobs, design and structure training methods and working environments to meet the needs of participants and employers.
    • Assessed individuals' work readiness, made referrals, and coached participants on job searches and employment retention.
    • Responsible for completing paperwork and reports, billing, record keeping, and communication of progress to all team members.
    • Provided monthly follow up services with individuals employed in the community to assist with continued success and ensure accomodations and rights are observed by employer.

Education

High School Diploma -

Buckeye Local
Rayland
05-1995

Skills

  • Delivers results in high-pressure environments
  • Engaged listening
  • Critical thinking
  • Analytical problem-solving
  • Proficient in computer applications
  • Effective multitasking
  • Policy analysis
  • Effective team leadership
  • Commitment to professional standards

Certification

  • EMD - Emergency Medical Dispatch
  • CPR, First Aid, and Universal Precautions
  • WEAPONS Certification
  • LEADS Certification
  • OHLEG Certification
  • DODD Certified
  • CESP
  • Certification in Behavioral Supports and Strategies

Timeline

Brooke County 911 Dispatcher

Brooke County Commission
10.2024 - Current

911 Dispatcher

City of Martins Ferry
07.2023 - 10.2024

Employment Specialist

Jefferson County Board of Developmental Disabilities
08.2007 - 10.2024

High School Diploma -

Buckeye Local

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