Angela Lord, BSN, RN, NE-BC

• Reduced High Dollar Travel Staff by 60% in first 6 months
• Achieved AHA STEMI Gold Standard for Rural Healthcare Facilities
• Reports Data to NCDR
• Reports Data to American Heart Association
• Responsible for the Certificate of Ongoing Performance for Primary and Elective PCI Services
• Runs Cardiac Steering Committee to engage EMS partners with Physician Group and Cath Lab Staff
• Developed procedures to ensure best practice in Pre and Post holding
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Managed and motivated employees to be productive and engaged in work.

• Updated patient charts with data such as medications to keep records current and support accurate treatments.
• Utilized Welsky Software to Achieve 100% accuracy in Oasis Documentation
• Precepted and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures, and nursing best practices, within 4 weeks of initial hire.

• Establishes new policies and updates existing policies to improve standard of care for patients.
• Collaborates with staff, management and external groups to coordinate patient care.
• Plans and assigns workload to 75 -person nursing staff to direct patient care.
• Coordinates pharmaceutical coverage for the facility
• Responsible for all supply chain to the nursing and medical department
• Processes Payroll
• Approves policies to ensure best practice in patient care

• Maintained the pursuit of nursing excellence in the absence of former Director of Patient Care Services. Continued the recently established multidisciplinary rounds at the bedside on all units. Created new units as necessary to manage patient volumes. Established relationships with multiple agencies to ensure the continuation of safe staffing for the organization. All previous responsibilities maintained and successfully executed.

57Responsible for staff redeployment of the perioperative services , diagnostic imaging, and education staff to build teams of nurses for the response of the COVID 19 crisis on the ICU overflow units and throughout the facility in the form of communication technicians, specimen collectors, and call center educators. Gained buy in from staff to best meet the needs of our patients during an unprecedented world wide crisis. Also responsible for daily communication to the manager group concerning staffing and updates from incident command.

• Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Planned and resourced personnel and logistics for multiple operations component exercises resulting in 120 personnel trained to act quickly in critical roles.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Implemented quality control systems to boost overall product consistency and reliability.
• Directed initiatives to improve work environment, company culture or overall business strategy.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.

Working manager of 109 employees that span 5 different employee groups to include house supervision and the nursing float pool. Actively coordinates professional development, improvement, and compliance for all employees. Manages employee groups with the intention of upholding the core values of Bayhealth; integrity, compassion, respect, teamwork, and accountability. Promotes a patient centric work ethic. Functions as manager and house supervisor simultaneously as needed. Developed a standardized float pool that sprawls both campuses as needed. Cross trained House Supervision to be viable at both campuses and to standardize the patient flow at both campuses.

• Reviewed each step of patient care and made proactive adjustments to avert issues.
• Performed in advisory resource capacity by providing patient and family care expertise.
• Monitored logistics for patient intake and implementation of proposed courses of treatment.

• Implemented new educational techniques to boost student comprehension while reducing learning time.
• Participated in daily operations by providing laboratory instruction, student advisement and industry best practices.
• Conducted clinical simulations and provided feedback for each individual student.
• Instructed patients on overall health awareness.

Responsible for day to day operations of Kent General Hospital during my shift. Facilitates patient flow from the ED, OR, and Cath Lab. Responds to all codes and reacts accordingly. Customer Service recovery as needed. Responsible for daily staffing on 9 inpatient units. Problem solves as needed throughout the facility. Deescalates emotionally charged problems amongst patients and staff.

Recovers patients from the Operating Room after open heart, thoracic, and vascular surgeries. Titrates required anesthetic and cardiac drip medications per protocol. Administers supplemental medications to achieve homeostasis per protocol. Assesses and records patient status and vital signs per protocol.

Participates on Magnet Councils and is committed to achieving excellence in group projects.

Participated in teaching critical care fellowship education yearly