Angela Lorena Carballo Carmona
MIAMI,FL
Summary
Immediate availability and skills for the effective use of cleaning products, with a focus on customer satisfaction and compliance with hygiene regulations.
Energetic and personable individual with knack for positive customer interactions and problem-solving. Able to quickly grasp company procedures and systems, ensuring seamless customer service and support. Dedicated to creating memorable experiences that leave lasting positive impact.
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
3
3
years of professional experience
Work History
Service Ambassador
Museum Of Ice CREAM
05.2025 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Collaborated with cross-functional teams to streamline service delivery protocols.
- Monitored service interactions, ensuring compliance with company standards and policies.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
- Streamlined processes for efficient service delivery, reducing wait times for clients.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Balanced multiple tasks simultaneously without sacrificing quality or timeliness of service provided.
- Monitored cleanliness of facilities for optimal presentation and adherence to health standards.
HOUSEKEEPIN
LINK HOSPITALITY CORP. en el Hotel CitizenM
10.2023 - 05.2025
- Serving guests, providing exceptional cleaning and customer service services for more than 1 year.
- Trained new employees in cleaning procedures and handling chemicals safely.
- Responsible for the cleaning and organization of common areas at the CitizenM Hotel.
- Handling cleaning products and maintenance of supplies.
- Ability to work efficiently in a team and meet established deadlines.
- Attention to detail and high standards of hygiene in all tasks.
- Implementation of a quality control system in weekly cleaning.
- Skills to follow specific cleaning instructions according to customer requirements.
- Confidence in working independently and in teams, maintaining a clean and welcoming environment.
DOMESTIC CLEANING
INDEPENDENT
07.2023 - 10.2023
- Deep cleaning of homes, including bathrooms and kitchens.
- Space organization and efficient storage.
- Experience handling cleaning products and disinfectants.
- Skills in planning weekly cleaning tasks.
- Attention to detail in cleaning surfaces and floors.
- Excellent communication with customers to understand their needs.
- Carpet and upholstery cleaning.
Education
Lawyer -
Universidad Yacambu
Estado Lara, Venezuela12.2012
High School - undefined
C. M. Jose Maria Camacaro
Estado Lara, Venezuela07.2005
Skills
- Capacity for learning
- Ease of adaptation to any work environment
- Experience in dealing with the public
- Proficiency in writing and oral expression
- Problem-solving
- Attention to detail
- Strong work ethic
- Patience and composure
- Professional appearance
- Customer service
- Listening skills
- Multitasking and organization
- Team collaboration
- Performance goals
Languages
ENGLISH Elementary. Currently taking an English course at the Justlanguage Language School.
Timeline
Service Ambassador
Museum Of Ice CREAM
05.2025 - Current
HOUSEKEEPIN
LINK HOSPITALITY CORP. en el Hotel CitizenM
10.2023 - 05.2025
DOMESTIC CLEANING
INDEPENDENT
07.2023 - 10.2023
High School - undefined
C. M. Jose Maria Camacaro
Lawyer -
Universidad Yacambu