ANGELA L. SANCHEZ
Spokane,WA
Summary
Licensed Property & Casualty Insurance Professional with 8+ years of experience, including direct Auto Property Damage and Total Loss claims adjusting. Experienced in managing high-volume claims inventories, conducting liability investigations, evaluating coverage, negotiating settlements, and resolving complex customer concerns. Brings additional insurance operations experience with State Farm, combining technical claims knowledge, policy interpretation, and customer advocacy to deliver accurate and efficient claim resolutions.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Account Manager
State Farm Insurance
Spokane, WA
08.2024 - Current
- Manage insurance service operations across three State Farm agency portfolios, coordinating policy administration, underwriting communications, and escalated customer resolution while maintaining accurate documentation and operational efficiency.
- Generate new business through insurance quoting, coverage recommendations, and policy sales.
- Interpret policy provisions and coordinate with underwriting to address coverage questions, policy changes, and complex account matters.
- Process high-volume premium payments and maintain accurate account documentation across multiple agency systems.
Flight Attendant
Horizon Air / Alaska Airlines
Spokane, WA
02.2023 - 01.2024
- Completed FAA-regulated training on emergency procedures, passenger safety, medical response, and operational compliance.
- Instructed passengers on safety procedures and emergency exit locations to enhance awareness and preparedness.
- Monitored cabin conditions and resolved passenger concerns with calmness and efficiency to ensure a comfortable flying experience.
Total Loss Adjuster
Liberty Mutual Insurance
Liberty Lake, WA
12.2021 - 01.2023
- Managed a complex caseload f total loss claims, coordinating vehicle valuations, settlement negotiations, and claim resolution.
- Analyzed vehicle valuations and comparable market data to establish accurate settlement amounts.
- Negotiated total loss settlements with policyholders and lien-holders while ensuring compliance with state regulations and company guidelines.
- Coordinated title processing, payoff verification, and settlement disbursement to facilitate timely claim resolution.
Auto Property Damage Adjuster
Liberty Mutual Insurance
Liberty Lake, Washington
04.2019 - 12.2021
- Managed an inventory of 50-100 active auto property damage claims, overseeing investigations, liability determinations, and claim resolution.
- Conducted recorded statements, evaluated evidence, and analyzed policy provisions to establish liability and determine coverage.
- Coordinated with customers, repair facilities, and other insurance carriers to facilitate vehicle repairs and timely claim resolution.
- Evaluated damage estimates, reviewed supporting documentation, and negotiated settlements in accordance with policy provisions and applicable regulations.
Licensed Insurance Agent
Safeco Insurance
Liberty Lake, Washington
01.2018 - 04.2019
- Reviewed policy details and answered coverage questions, using policy knowledge to explain options and next steps.
- Resolved customer concerns regarding coverage, billing rates, and policy interpretation while training new employees on processes and service expectations.
- Clarified coverage terms, exclusions, and billing details for customers.
- Facilitated policy renewals and verified policy details for accuracy.
- Worked with underwriters to resolve coverage and eligibility questions.
- Developed relationships with independent agency partners to provide tailored coverage solutions.
- Flagged potential fraud losses and sent appropriate matters to Special Investigations Unit (SIU) with relevant information and documentation.
Education
College coursework - Business Management
Spokane Falls Community College
Spokane, WA11-2026
Skills
- Claims Investigation
- Liability Determination
- Coverage Analysis
- Total Loss Evaluation
- Settlement Negotiation
- Policy Interpretation
- Regulatory Compliance
- CCC ONE Software
- Claims Documentation
- Customer Resolution
Certification
- Active Washington Property & Casualty Insurance License
- FAA Certified Flight Attendant
- CPR & First Aid Certified
VOLUNTEER EXPERIENCE
Safety Net | Volunteer | 2012-Present
- Support community initiatives focused on providing resources, assistance, and advocacy for foster youth and vulnerable children.
Embrace Washington | Volunteer | 2012 - Present
- Participate in community outreach and support initiatives benefiting children and youth in the foster care system.
Timeline
Account Manager
State Farm Insurance
08.2024 - Current
Flight Attendant
Horizon Air / Alaska Airlines
02.2023 - 01.2024
Total Loss Adjuster
Liberty Mutual Insurance
12.2021 - 01.2023
Auto Property Damage Adjuster
Liberty Mutual Insurance
04.2019 - 12.2021
Licensed Insurance Agent
Safeco Insurance
01.2018 - 04.2019
College coursework - Business Management
Spokane Falls Community College