Angela Luna
Palmdale,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Campus Security Supervisor
The Palmdale Aerospace Academy
Palmdale, CA
02.2020 - Current
- Supervised campus security staff, ensuring compliance with safety regulations and procedures.
- Conducted regular patrols of the campus to monitor activities, identify suspicious behavior, and respond to emergency situations.
- Developed and implemented strategies for improving campus safety through education and awareness initiatives.
- Provided support for special events held on campus, including crowd control, parking management, and access control measures.
- Respond to Emergency situations a timely manner.
- Documented safety, and security incidents
Patient Communication Representative
UCLA Health
Agoura Hills, CA
05.2021 - 08.2021
- Provided excellent customer service to patients by answering questions, addressing concerns and resolving issues.
- Assisted in scheduling patient appointments and follow up visits.
- Responded to incoming emails, faxes and telephone inquiries from patients in a timely manner.
- Compiled patient information accurately into electronic medical records system.
- Maintained patient confidentiality while handling sensitive data with care and discretion.
- Routed calls to proper clinics or services needed.
Student Support Specialist
Ingenium Charter Middle School
Winnetka, CA
09.2018 - 02.2020
- Provided one-on-one academic support to students in need of assistance.
- Organized and facilitated student group meetings, workshops, and activities.
- Assisted in maintaining a safe environment by monitoring student behavior during breaks.
- Collaborated with faculty members to develop strategies to improve student behavior.
- Entered data and student referrals into the PowerSchool system.
- Prepared documentation for the purpose of providing written support.
- Answered phones in a courteous manner while providing excellent customer service.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Proficiency in Microsoft programs such as Excel, PowerPoint, and Word.
Education
High School Diploma -
Northridge Academy High School
Northridge, CA06-2010
Skills
- Documentation And Reporting
- Conflict Resolution
- Incident Response
- Administrative Support
- Proficient in Microsoft Programs
- Appointment Scheduling
- Data Entry
- Student and parent relations
- Policies and procedures implementation
- Bilingual
- Adaptability
- Office Administration
- Scheduling and calendar management
- Staff Support
Timeline
Patient Communication Representative
UCLA Health
05.2021 - 08.2021
Campus Security Supervisor
The Palmdale Aerospace Academy
02.2020 - Current
Student Support Specialist
Ingenium Charter Middle School
09.2018 - 02.2020
High School Diploma -
Northridge Academy High School
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