Angela Luna

I worked efficiently with quality handling customer inquiries on existing orders by modifying or canceling orders. Using my listening skills, customers did not have to repeat information. I diffused escalated calls to keep our customer relationship positive. Each call required me to toggle between multiple screens to update customer accounts, orders or search internal literature for answers. I performed my task while hitting goals of both quality and call handle time earning me recognition as the 1st virtual customer care award recipient. Being a leader of self, once notified via email, I attended learning labs to keep updated with any changes or updates to existing work ethics. I attended monthly virtual meetings and gave insight on changes the company was facing world wide.