Angela Lundy

Communicated with insurance providers to resolve denied claims and resubmitted.

• Posted and adjusted payments from insurance companies.
• Communicated effectively and extensively with other departments to resolve claims issues.
• Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting positive customer experience while maintaining 95% resolution rate.
• Assisted patients with Medicaid/Medicare County Services Program.
• Utilized several different platforms and software's for data capture, documentation and logging patient records.

Managed high call volume while maintaining a courteous and professional demeanor.

• Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
• Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
• Directed and supervised team of 12 engaged in first call resolution and follow up development techniques.
• Handled escalated calls calmly, finding resolutions that satisfied both company and customer''s needs.

• Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
• Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
• Enhanced customer relationships with personalized service and addressing individual concerns promptly.
• Collaborated with team members to achieve sales targets and improve overall branch performance.
• Mentored junior colleagues in sales techniques and product knowledge, fostering a collaborative work environment.