Summary
Overview
Work History
Education
Skills
Professional References
Timeline
Generic

Angela Lunsford

Meadowview,VA

Summary

Medical professional with 9+ years of experience. Skilled in medical data entry, scheduling, and patient care. Looking for a position that allows me to utilize my knowledge and experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Patient Service Representative

Cardiovascular Services
10.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Handled customer service inquiries in person, via telephone and through email.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Verified patient insurance eligibility and entered patient information into system.
  • Greeted and assisted patients with check-in procedures.

Patient Care Technician/Monitor Technician

WELLMONT CVA HEART INSTITUTE
09.2015 - 10.2023
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
  • Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.

Unit Secretary

BRISTOL REGIONAL MEDICAL CENTER
11.2012 - 09.2015
  • Answer phones and schedule patient appointments
  • Room patients, take vitals, and interview them about medical history
  • Enter medical data on computer
  • Prepare test results prior to physician consultation
  • Place heart monitors on patients
  • Constructed medical charts
  • Called in consultations and scheduled follow up appointments
  • Verified patients as they checked into the floor
  • Answered phones and patient call lights.

Patient Care Technician

BRISTOL REGIONAL MEDICAL CENTER
07.2009 - 11.2012
  • Took patient weight and vitals daily
  • Stocked cabinets for next business day
  • Bathed, dressed, and walked cardiac patients
  • Assisted nurses with all needs

Bus Driver/Center Aide

PEOPLE INC. HEAD START
08.2008 - 07.2009
  • Scheduled dental appointments for 65 students
  • Transported children to and from the center
  • Documented visits with parents or guardians

Dog Groomer

BOONE WOOD KENNEL
11.2000 - 08.2008
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
  • Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.

Education

High School Diploma -

Tennessee High School
05.1988

Skills

  • Customer Service
  • HIPAA Compliance
  • Insurance Verification
  • Medical terminology knowledge
  • Appointment Scheduling
  • Patient confidentiality
  • Scheduling appointments
  • Patient greeting
  • Document filing
  • Patient Registration
  • Patient check-in

Professional References

  • TARA FRALEY, Clinical Leader 3W, Bristol Regional Medical Center, (423) 268-1111, tmpprnpccu@yahoo.com
  • TARA LAWSON, Charge Nurse 3w, Bristol Regional Medical Center, (423) 354-0387, Taralawson45@yahoo.com
  • LISA VALLEY SMITH, Device Clinic RN, Wellmont CVA Heart Institute, (423) 360-1417

Timeline

Patient Service Representative

Cardiovascular Services
10.2023 - Current

Patient Care Technician/Monitor Technician

WELLMONT CVA HEART INSTITUTE
09.2015 - 10.2023

Unit Secretary

BRISTOL REGIONAL MEDICAL CENTER
11.2012 - 09.2015

Patient Care Technician

BRISTOL REGIONAL MEDICAL CENTER
07.2009 - 11.2012

Bus Driver/Center Aide

PEOPLE INC. HEAD START
08.2008 - 07.2009

Dog Groomer

BOONE WOOD KENNEL
11.2000 - 08.2008

High School Diploma -

Tennessee High School

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Angela Lunsford