Angela Lynch
Tucson,AZ
Summary
Dynamic APS Manager with a proven track record in resource development and crisis intervention at Adult Protective Services. Expert in data analysis and project management, successfully implemented policies that enhanced organizational efficiency and client outcomes. Recognized for strategic planning and team leadership, driving initiatives that increased productivity and community engagement.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
APS Manager
Adult Protective Services
Tucson, AZ
01.2021 - Current
- Oversaw remote workforce of supervisors managing teams investigating abuse and neglect of vulnerable adults.
- Ensured compliance with federal and state laws protecting vulnerable adults through thorough review of investigations.
- Developed and implemented program policies to address client and community partner needs.
- Tracked case statuses, analyzed data, and generated reports to enhance investigative processes and identify training needs.
- Collaborated with community partners to provide measurable resources for clients.
- Evaluated data to balance workload and achieve organizational objectives.
- Supported project development and management initiatives for operational efficiency.
- Planned new program, resulting in department growth and increased productivity.
Board of Directors/Volunteer
Haven Totes, Inc.
Tucson, AZ
01.2020 - Current
- Delivered nutrition and health education to address client nutritional needs.
- Maintained social media platforms and web pages for community engagement.
- Reviewed and revised organizational policies to ensure compliance and relevance.
- Coordinated fundraising campaigns and planned events to support organizational goals.
- Developed presentations to raise community awareness on health issues.
- Executed grant writing and management to secure funding for initiatives.
- Oversaw volunteer management, enhancing team efficiency and contribution.
APS Supervisor
Adult Protective Services
Tucson, AZ
01.2019 - Current
- Supervised team of investigators addressing allegations of exploitation, abuse, and neglect of vulnerable adults.
- Reviewed cases to determine closure and substantiation status.
- Coached team members to enhance skills and career development.
- Led implementation of Arizona Management System to improve operational efficiency.
Field Investigator
Adult Protective Services
Tucson, AZ
01.2016 - Current
- Conducted investigations into exploitation, abuse, and neglect of vulnerable adults.
- Ensured client safety through provision of services in least restrictive environments.
- Participated in Multi-Disciplinary Team Meetings to coordinate comprehensive client services.
- Testified at hearings to substantiate allegations on behalf of clients.
- Specialized in Division of Developmental Disability investigations, adhering to DDD policies and procedures.
Executive Board of Directors
Fountain of Life Lutheran church
Tucson, AZ
06.2021 - 07.2024
- Oversaw budget and stewardship planning to ensure fiscal responsibility.
- Managed contractual agreements to maintain compliance and optimize resources.
- Directed landlord relationships to enhance communication and satisfaction.
- Supervised staff management activities to promote productivity and engagement.
- Developed and implemented policies to align with organizational goals.
- Coordinated policy management initiatives for consistent application across departments.
- Facilitated stewardship planning processes to support strategic financial objectives.
- Ensured effective oversight of contractual obligations to minimize risks.
Early Childhood Intervention Specialist
Easter Seals Blake Foundation
Tucson, AZ
05.2015 - 01.2016
- Conducted early childhood development evaluations for children ages five and younger in foster care system.
- Observed interactions between children and their foster and biological families.
- Accompanied children to medical appointments to monitor health and development.
- Testified in family court regarding observations and developmental progress of children.
County and State Board of Directors
Bikers Against Child Abuse (B.A.C.A.)
Tucson, AZ
01.2011 - 01.2016
- Developed and maintained budgets for Pima County and State of Arizona Executive Boards.
- Reviewed and revised organizational policies to ensure compliance and effectiveness.
- Trained international volunteers to enhance program reach and impact.
- Coordinated fundraising campaigns and planned events to drive community support.
- Delivered presentations to raise awareness within the community about key initiatives.
- Managed volunteers, optimizing engagement and enhancing organizational capacity.
High Needs Behavioral Intervention Case Manager
Providence
Tucson, AZ
01.2013 - 01.2015
- Facilitated individual and group skill building while providing respite for children with diverse diagnoses.
- Delivered case management and coordinated care with parents, teachers, and healthcare professionals to develop service plans.
- Completed ABBA assessments to formulate behavioral plans for children with disabilities.
- Conducted crisis intervention and performed community outreach to address population needs effectively.
- Executed developmental assessments for children in foster care, presenting findings in court.
- Managed weekend crisis team that supported children experiencing mental health crises during off-hours.
Education
Doctorate in Public Administration - Alternative Treatment Method for Dementia in the Southwest Region of Arizona Dissertation
Walden University
Minneapolis, MN02-2021
Master of Science - Nonprofit Leadership and Development
Walden University
Minneapolis, MN08-2017
Bachelor of Arts - Psychology
South University
Savannah, GA07-2015
Associate of Arts - Pastoral Studies
Trinity College of The Bible Theological Seminary
Newburgh, INSkills
- Resource Development
- Case management
- Data analysis
- Project management
- Community engagement
- Team leadership
- Fundraising coordination
- Crisis intervention
- Budget management
- Program Development
- Staff/Volunteer Management
- Strategic Planning
- Nonprofit Development
- Data Analysis
- Knowledge of Arizona State Statutes
- Public Speaking/Awareness
- Leadership
- Grant Writing/Management
- Budgeting
- Fundraising/Event Planning
- Public Policy
- Crisis Management
- Public Administration
- Trend analysis
- Staff development
- Risk management
- Emergency response
- Problem-solving
- Partnership development
- Customer relations
- Networking strategies
- Shift scheduling
- Performance evaluation
- Task delegation
- Business analysis
- Employee development
- Employee coaching and mentoring
- Needs assessment
- Active listening
- Performance reviewing
- Multitasking
- MS office
- Policy implementation
- Operations management
- Computer skills
- Safety procedures
- Managing operations and efficiency
- Regulatory compliance
- Program development
- Investigative techniques
- Contract management
- Employee training
- Effective communication
- Budget control
- Professionalism
- Organizational skills
- Analytical thinking
- Policy and procedure development
- Time management
- Fiscal management
- Goal setting
- Negotiation and conflict resolution
- Task prioritization
- Conflict resolution
- Business administration
- Complex Problem-solving
- Recruiting and interviewing
Certification
- Certified in Adult Protective Services, National Adult Protective Services Association, 2019
- Presidential Opioid Crisis Team, 2019
Timeline
Executive Board of Directors
Fountain of Life Lutheran church
06.2021 - 07.2024
APS Manager
Adult Protective Services
01.2021 - Current
Board of Directors/Volunteer
Haven Totes, Inc.
01.2020 - Current
APS Supervisor
Adult Protective Services
01.2019 - Current
Field Investigator
Adult Protective Services
01.2016 - Current
Early Childhood Intervention Specialist
Easter Seals Blake Foundation
05.2015 - 01.2016
High Needs Behavioral Intervention Case Manager
Providence
01.2013 - 01.2015
County and State Board of Directors
Bikers Against Child Abuse (B.A.C.A.)
01.2011 - 01.2016
Doctorate in Public Administration - Alternative Treatment Method for Dementia in the Southwest Region of Arizona Dissertation
Walden University
Master of Science - Nonprofit Leadership and Development
Walden University
Bachelor of Arts - Psychology
South University
Associate of Arts - Pastoral Studies
Trinity College of The Bible Theological Seminary
Volunteer Experience
- Executive Board of Directors, Fountain of Life Lutheran Church, 01/01/21, Present, Overseeing of Budget and Stewardship Planning, Contractual Management, Landlord Management, Staff Management, Policy Management and Development
- Board of Directors/Volunteer, Haven Totes, Inc., 01/01/20, Present, Nutrition and Health Education to assist with meeting client’s nutritional needs, Social Media/Web Page Maintenance, Review, Create/Change Organization Policy, Fundraising Campaigns/Event Planning, Presentations for Community Awareness, Grant Writing/Management, Volunteer Management
- County and State Board of Directors, Bikers Against Child Abuse (B.A.C.A.), 01/01/11, 12/31/16, Pima County Executive Board and State of Arizona Executive Board., Financial Development and Budget Creation/Maintenance., Review, Create/Change Organization Policy, Trained volunteers internationally, Fundraising Campaigns/Event Planning, Presentations for Community Awareness, Volunteer Management
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