Angela Macdonald

• Coordinate daily staffing schedules to ensure the efficient functioning of each nursing unit by monitoring, placing, and updating daily staffing worksheets.
• Source and recruite qualified candidates for positions within the hospital for various open shifts.
• Develop and maintain relationships with various units within the hospital to understand daily staffing needs.
• Monitor and track staffing levels and make recommendations for adjustments as needed.
• Serve as a the main point of contact for all staffing related inquiries and concerns.
• Take call outs, and Input low census and absences in Kronos.
• Work closely with other departments within the organization to address workforce planning needs effectively.
• Fill out daily shift reports, keep accurate records of RN and PCT movement.
• Works under the direction of the House Supervisor to assure appropriate distribution of staff to nursing units including arranging for staff to support nurse unit matrices.

• Designs and produces custom laser-engraved art, memory pieces, and personalized items.
• Maintains multiple websites, ensuring seamless user experience and increased online presence.
• Collaborates with customers to create unique, memorable pieces, fostering strong client relationships.
• Manages invoicing, bill payments, and business paperwork, ensuring accurate financial records and compliance.

• Sent, received, and kept records of service work orders and any files pertaining to jobs.
• Technician scheduling coordination.
• Job/parts invoicing.
• Updated and maintained technician tablets & phones. Troubleshoot and fixed any software issues.
• Built and entered all l data entry for technician software program. As well as made all updates and maintained system.
• Prepared quotes & job proposals.
• Filled parts orders, and handled logistics of parts orders.
• Reconciled company credit cards. Updated, and maintained credit card software program.
• Answered customer phone calls, emails, and assisted customers with equipment parts identification questions, and service-related questions.
• Managed Fairchild AFB & JBER department schedule, and dispatched technicians to service sites.
• Onboarding of new service technicians, and making sure they had everything they needed before starting new position.

• Managed service department schedule & dispatched technicians to service sites.
• Sent, received, and kept records of service work orders and any files pertaining to jobs.
• Billed documents & invoices.
• Data entry in multiple software programs.
• Prepared proposals and parts quotes.
• Reconciled corporate credit card statements for all of service department.

• Filled parts orders, as well as handled logistics of parts orders.

• Coordinated travel arrangements and logistics for service technicians.
• Answered customer phone calls, emails, and assisted customers with equipment part identification questions and any service-related questions.

• Answered and directed phones accordingly.
• Data entry
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Invoiced, cashed out, and assisted customers with orders.
• Filed, sorted, opened mail, and scanned invoices.
• Prepared daily deposits for pick up.
• Assisted Accounts Payable with correspondence, bills, statements, receipts, and invoices.
• Reconciled the daily cash report.
• Buck shipped.
• Projects for various departments or events (flyers, charts, gathering information, signs).
• Filed.
• Put together various spreadsheets.
• Booked and confirmed travel.
• Entered applications as they were received.
• Received and distributed mail.

• Answered & transferred phone calls.
• Checked for and entered incoming purchase orders, supplied product pricing.
• Received and distributed mail, UPS, Fed Ex, etc.
• Scanned documents for files into the shared server under the appropriate job.
• Filed paperwork, and job files appropriately.
• Entered quotes into CRM database.

• Logged block and actual times in software system, corrected discrepancies on log pages.
• Flight schedule coordination.
• Communicated with crews on day of operations, tasks and changes to make sure flights ran smoothly and departed at scheduled departure times.
• Made sure crews were on and off duty at scheduled times.
• Released flights, provided crews throughout the day with any information, or fulfilling requests they needed to make operations run smoothly.
• Set up services and spoke with outside resources, as well as current customers, to gather or pass along pertinent operations information.
• Coordinated logistics.

• Entered & updated accounting records in old system while company was changing over to a newer system.
• Balanced ledgers.
• Entered data from old system to new system.
• Answered phones and entered times for Flight Following department when understaffed.

• Performed daily office tasks such as filing, recording and maintaining records.
• Received and verified large amounts of revenue.
• Entered information into databases, copied and posted information into databases, along with other similar computer terminal duties.
• Provided service and information to customers to ensure quality.