Angela Machado

• Educated clients about health insurance coverage options, benefits and costs.
• Developed tailored health insurance plans to meet individualized client needs.
• Provided comprehensive customer service to drive client satisfaction.
• Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
• Educated clients on insurance policies and procedures.

• Ensure that patients complete all necessary paperwork and that insurance eligibility is verified prior to testing.

• Track patient compliance.

• Monitor patient progress by following up and ensuring medications are picked up in a timely manner.

• Educate patients on the importance of administering injections.

• Facilitate the billing process in conjunction with the office manager.

• Build rapport with providers and office staff.

• Develop and maintain an understanding of the general characteristics and applications of all ASA product categories.

• Understand features and benefits of all products offered to patients.

• Ensure the overall effectiveness of the immunotherapy process, including quality allergy testing and preparation of allergy medications.

• Implement the strategic goals and objectives of the company as they pertain to clinic productivity.

• Maintain inventory security and levels. Ensure timely ordering and delivery of inventory.

• Demonstrate strong computer skills in a Windows environment, including proficiency in Microsoft Office Suite and ASA-specific database software.

• Obtained and documented patient medical history, vital signs and current complaints at intake.

• Conducting patient interviews, manage administration duties, and assist doctor with procedures as needed
• Perform Full Pulmonary Function Tests, Spirometry’s, scheduling procedures, obtaining prior authorizations for medications and procedures with patients insurances.
• Counseling/educations, assisting with procedures, exam room set-up and cleaning.

• Conducting patient interviews, manage administration duties, and assist doctor with procedures as needed
• Perform Full Pulmonary Function Tests, Spirometry’s, scheduling procedures, obtaining prior authorizations for medications and procedures with patients insurances.
• Counseling/educations, assisting with procedures, exam room set-up and cleaning.

• Demonstrated proficiency in handling patient intake, clinical back office duties, and cashier duties, as well as assisting with procedures when needed.
• Facilitating patient registration interviews and counseling/education
• Performed translation of information to Spanish-speaking patients
• Performed lab duties, including venipuncture, exam room set-up and cleaning, instruments care/cleaning
• Dispersed medications and communicated required instructions
• Transmitted charges to billing and reconciliation of the day's receipts
• Captured patient information into EMR eClinicalWorks