Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Angela Machetta

Bucyrus,KS

Summary

Organized Office Manager for corporate-level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques that increase productivity and quality of service.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director of Operations and HR

UMKC Foundation
Kansas City , MO
2022.02 - Current
  • Defined, implemented and revised operational policies and guidelines.
  • Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Achieved team goals through formalized training plans, coaching and performance management.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed strategic workforce planning, performance management, and benefits administration.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Donor Relations Manager

KVC Health Systems, Inc
Olathe, KS
11.2019 - 01.2022
  • Manages BlackBaud Database with RE NXT platforms for all 7 KVC locations
  • Collaborated with creative teams to introduce rich media assets to ongoing development cycles.
  • Researched and selected development platforms for development projects, prioritizing cost-effective, reliable solutions.
  • Worked with senior management to define project scope and direction, creating inter-departmental frameworks to drive successful project execution.
  • Cultivated cooperation through regular meetings designed to foster inter-team camaraderie.
  • Designed and deployed internal development dashboard to provide single touchpoint to access progress metrics.
  • Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.

Donor Relations Assistant

Kansas City University of Medicine, Biosciences
Kansas City, MO
08.2018 - 11.2019
  • Collected data and managed 30,000 plus donor database on Blackbaud database platform and Nxt Raisers Edge platform.
  • Drove donor involvement by managing five giving societies providing guidance throughout the development lifecycle.
  • Administered bi-annual donor telethons to support yearly giving
  • Advisory board who reconstructed and launched new stewardship plans for five giving societies.
  • Cultivated cooperation through regular meetings designed to foster inter-team camaraderie on yearly projects and events.
  • A utilized ground-up approach to integrating CRM resources to optimize resource and time allocation.

Business Unit Manager

Caring Transitions
Olathe, KS
12.2013 - 01.2019
  • Spearheaded business operations by consistently seeking methods to improve profitability through cost containment and revenue generation.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Hired exceptional candidates and led staff to maximize productivity and eliminate process lags.
  • Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Brought in new business connections and revenue generation opportunities by improving networking strategies.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards, decrease expenses and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Prepared quotes for new products and services and composed budgets.
  • Provided management oversight and operational control of 290 assigned projects ranging in value at 3K to 60K each.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Supervised and performed human resource management functions including payroll in-house and through vendors.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules .
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Trained and developed personnel to improve safety, employee relations and resolve customer issues.
  • Maintained professional demeanor by staying calm when addressing customers during unwanted major life transitional changes.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Instituted quality systems within organization encompassing training, corrective and preventive action.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.

HR Manager

Caring Transitions, Brand Development
Olathe, KS
04.2013 - 12.2013
  • Developed strategic HR plan based on local market research, wage surveys, personal interviews, corporate development planning
  • Established procedures for interviews, onboarding, staff training, and development systems
  • Designed employee handbooks, job descriptions, and evaluation procedures.
  • Completed a full market analysis for the business model and identified tactical business partnerships
  • Developed business plan to secure private funding for start-up
  • Implemented performance review and motivational strategies to elevate HR team results.
  • Led decision-making and implementation of HR policies, procedures, programs, and functions.
  • Oversaw legal compliance with federal, state, and local laws and regulations in addition to compliance with company policies and procedures.
  • Managed employee disputes by employing conflict resolution techniques.
  • Guided national leaders on company policies, programs, benefits, and salary administration for new office development.
  • Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
  • Leveraged cost-effective digital systems to manage payroll and benefits programs.
  • Initiated and maintained worker's compensation cases for tracking, reporting, and legal mechanics.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Evaluated training program success and presented strategic improvement recommendations to national leadership.
  • Coordinated with national leadership and handled managerial needs by implementing fresh solutions into business strategies.
  • Decision-maker on complex and confidential matters ranging from performance management to employee relations issues.
  • Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments

Business Manager

Business Concierge Service
Paris, TX, Olathe, KS
10.2006 - 12.2013
  • Event planning for non-profits, corporate and private pay clients
  • Managed budgets $2,000 - $65,000 plus
  • Collaborated on projects and provided independent designs to projects for C-Level Management clients.
  • Venue negotiations and 3rd party vendor negotiated terms and conditions
  • Created, managed and executed business plan and communicated company vision and objectives to motivate business partners.
  • Capitalized on industry and marketplace trends to enhance sales solutions and approaches.

Business Owner

Sitter Solutions
Columbia , MO
2001 - 2004
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Provided financial management through preparation of bank deposits and settlement of sales, returns and transaction reports.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Devised processes to boost long-term business success and increase profit levels.
  • Learned and remained updated on statutory requirements and regulations.
  • Built and deployed operational procedures, training programs and administrative systems to handle needs.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Provided outstanding coaching to employees to boost productivity.
  • Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
  • Optimized team hiring, training and performance.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.

Education

Some College (No Degree) - Business Management

Augusta State University

Some College (No Degree) - Business Management

University of Central Arkansas

BS - Applied Organizational Leadership

MidAmerica Nazarene University
2017

Skills

  • Multitasking and Time Management
  • Professional and Courteous
  • Confidentiality and Data Protection
  • Judgment and Decision Making
  • Resource Coordination and Allocation
  • Strong Organizational Skills
  • Microsoft Office Suite
  • Staff Orientation and Training
  • Critical Thinking and complex problem solving
  • Business Administration

Accomplishments

  • 300% ROI on small business purchase in three years
  • Managed Family Services business to breakeven in two years
  • Top 10% in sales for multiple years
  • Top 5% in profit margins for multiple years
  • Won franchise “Rookie Team” award the first year
  • Lead training session at National Conference during 2nd year as owner
  • Employee retention rate of 99% over 5 years
  • Collaborated with Recruiting team providing support for new offices
  • One of only ten Corporate National Partners - Caring Transitions system
  • Completed over 290 profitable projects over five years
  • Increased reporting accuracy in CRM data base by 50% at KVC
  • Achieved 35% cost reduction by completing new Stewardship program with accuracy and efficiency
  • Supervised 300 temporary agents for a client portfolio of 1200

Certification

CRTS (Certified Relocation Transitions Specialist) - Certification by National Certification Board for Alzheimer Care CE Hours required yearly

Timeline

Director of Operations and HR

UMKC Foundation
2022.02 - Current

Donor Relations Manager

KVC Health Systems, Inc
11.2019 - 01.2022

Donor Relations Assistant

Kansas City University of Medicine, Biosciences
08.2018 - 11.2019

Business Unit Manager

Caring Transitions
12.2013 - 01.2019

HR Manager

Caring Transitions, Brand Development
04.2013 - 12.2013

Business Manager

Business Concierge Service
10.2006 - 12.2013

Some College (No Degree) - Business Management

Augusta State University

Some College (No Degree) - Business Management

University of Central Arkansas

BS - Applied Organizational Leadership

MidAmerica Nazarene University

Business Owner

Sitter Solutions
2001 - 2004

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Angela Machetta