Angela Macho
Peoria,AZ
Summary
Skilled Beauty Industry Expert with 10 years of experience in the beauty industry, specializing in skincare and makeup artistry. Proven track record of delivering exceptional client service and achieving sales targets while consistently being a top seller at a 1.2-million-dollar counter. Skilled in product demonstrations, upselling techniques, and promoting skincare regimens tailored to client needs. Strong interpersonal skills and a passion for educating customers on beauty products and routines. Known for exceptional communication skills, building long-term client relationships and delivering personalized skincare and makeup solutions. Excited to contribute my 10 years of experience and passion for make-up artistry to your team, eager to grow professionally and advance within your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Beauty Advisor - CHANEL
Nordstrom
03.2023 - Current
- Maintain regular communication with our account executive to coordinate Chanel special collections and brand events.
- Oversee special client relationships, ensuring they attend events where our national makeup artist conducts demonstrations for staff and clients.
- Greeting guests with warm, prompt and individualized service.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Processed payments, entering sales in register for prompt customer service.
- Maintained counter and display areas for cleanliness and organization.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed specialized gift-wrapping for Chanel standards.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Interacting with existing guests and maintaining active contact with a growing preferred customer list.
- Informing guests of current promotions, events and services within the store.
- Meeting/exceeding individual and team sales targets and goals.
- Conducting makeup applications, skin care analyses and product demonstrations.
- Maintaining strong in-store and vendor relationships to reinforce trainings and in-store events/promotions.
- Ensuring all merchandise, testers and demonstration stations are well-maintained.
- Following all loss prevention control and compliance procedures.
- Cold calling customers in for makeup appointments or for ordering products online and sending it out to them.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Contributed to a positive work environment by fostering teamwork among colleagues and assisting in training new staff members.
Licensed Beauty Advisor - Sephora
Downtown Disney
09.2022 - 03.2023
- Greeting clients and providing friendly, knowledgeable service is the standard at Sephora.
- Delivering exceptional customized paid service experiences including product knowledge, applications, and lessons in makeup and skincare.
- Cashier experienced and upselling on services and credit cards/loyalty program at Sephora.
- Performing waxing services, facials and makeup services.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Provided expert makeup application services for special events, ensuring client satisfaction through tailored looks that highlighted natural features.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate - Massage Envy
Orange County
05.2015 - 11.2019
- Selling memberships, Murad skincare products and enhancements.
- While meeting our daily personal sale goals.
- Responsible for pulling files, customizing the clients experience to their needs.
- Opening and closing the clinic.
- File audits and working on monthly tasks.
- Inputting inventory for the clinic and updating memberships information and data entry into Millennium Data Base.
- Managing Suspended, Frozen, and Cancelled memberships.
- Processing payments for their monthly membership.
- Scheduling appointments and answering phone calls.
- Cold calling customers and leads to bring them into the spa for a facial or massage.
- Built relationships with customers to encourage repeat business.
Key Holder - Bare Minerals
South Coast Plaza
10.2016 - 09.2019
- Responsible for promoting the girlfriend experience and building a client based business.
- Demonstrates exceptional client service and selling skills.
- Knows their personal Average Dollar Sale, Units per Transaction and Sales per Hour.
- Asks open-ended, probing questions to gain understanding of skin care and other beauty needs.
- Confirms the client needs, offering products through demonstration and education.
- Meets/exceeds all personal goal.
- Assists in the maintenance of merchandising/display/marketing standards and that store is consistently replenished.
- Excellent client service, communication and organizational skills.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Streamlined opening and closing procedures as integral member of store staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Proficient in color matching and makeup artistry.
- Cold calling customers in after giving them samples to take home and try out.
Education
Aesthetics
Career Academy of Beauty
Garden Grove, CA01.2022
Make-Up
Elegance International School of Professional Makeup
Hollywood, CA01.2016
High School Diploma -
Sonora High School
La Habra, CA05.2015
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Client Relationship Building
- Products knowledge
- Makeup Application Techniques
- Cosmetics and Facial Care Services
- Meeting Sales Goals
- Goal-Driven
- Store Opening and Closing
- Creative Thinking
- Team Cooperation
Certification
Licensed Esthetician
Certified Make-Up Artist
Timeline
Beauty Advisor - CHANEL
Nordstrom
03.2023 - Current
Licensed Beauty Advisor - Sephora
Downtown Disney
09.2022 - 03.2023
Key Holder - Bare Minerals
South Coast Plaza
10.2016 - 09.2019
Sales Associate - Massage Envy
Orange County
05.2015 - 11.2019
Aesthetics
Career Academy of Beauty
Make-Up
Elegance International School of Professional Makeup
High School Diploma -
Sonora High School