Angela Maciel-Castillo
San Diego
Overview
7
7
years of professional experience
Work History
Customer Care Specialist II
SuperCare Health
San Diego, CA
03.2026 - Current
- Rapidly processed CPAP/BiPAP orders, verifying prescriptions and sleep study data for clinical accuracy.
- Secured prior authorizations and validates insurance eligibility to ensure 100% compliance and "Ready-to-Bill" status.
- Educates clients on equipment usage, insurance coverage, and financial responsibilities like copays and deductibles.
- Coordinates between physicians and respiratory therapists to meet strict discharge timelines and monthly production goals.
Front Desk Receptionist
The Remington Club
San Diego, CA
10.2024 - 12.2025
- Managed front-desk reception, emergency call routing, and resident medical transport logistics.
- Maintained clinical charts and executed precise data entry for resident demographics and insurance.
- Coordinated directly with physicians and nursing staff to facilitate authorizations and care updates.
- Performed eligibility audits and processed legal move-in documentation to ensure facility compliance.
- Executed emergency response protocols and paged clinical staff during medical incidents to ensure rapid resident care
Customer Service Representative
Special Care
San Diego, CA
03.2023 - 12.2024
- Managed a high volume of phone calls and faxes (15-40daily),
- Handled high-volume inbound and outbound calls while providing professional, friendly, and efficient customer support.
- Resolved customer concerns, complaints, and inquiries by actively listening and providing timely solutions.
Maintained accurate records of customer interactions, updates, and service requests in internal systems. - Demonstrated strong communication and problem-solving skills to ensure positive customer experiences.
- Managed multiple tasks in a fast-paced environment while maintaining a high level of service and attention to detail.
PBX Operator
Desert Oasis Healthcare
Palm Springs, CA
09.2021 - 01.2023
- Greeted members and guests in a professional manner, providing excellent customer service while routing calls for all El Cielo departments.
- Paged providers for treatment authorizations and managed emergency Code Calls by accurately following on-call schedules and DOHC policies.
- Confirmed HMO, PPO, and private insurance eligibility, documenting all findings precisely within NextGen EPM Patient Chart Notes.
- Entered patient demographics and health plan data into NextGen with a focused error rate of less than 2%.
Surgery Scheduler
FACE Surgical Center
Palm Springs, CA
12.2019 - 09.2021
- Coordinate and schedule complex oral and maxillofacial surgical procedures, optimizing provider calendars, operating room availability, and patient needs
- Verify insurance coverage, obtain prior authorizations, and ensure all required documentation is complete prior to surgery
- Communicate clearly with patients regarding pre-operative instructions, financial responsibilities, and post-operative expectations
- Collaborate with surgeons, clinical staff, and referral sources to confirm case details, medical history, and surgical readiness
Education
High School Diploma -
Mount San Jacinto High School
Cathedral City, CA12 2018
Skills
- Bilingual: English & Spanish
- Customer Service
- Multitasking
- Epic, Next Gen, Doc Flow, Bright Tree
- Medi-Cal, Senior, Commercial Plans Knowledge
- POS, PPO, HMO knowledge
- Insurance Verification
- Medical Equipment
- Respiratory Equipment
Timeline
Customer Care Specialist II
SuperCare Health
03.2026 - Current
Front Desk Receptionist
The Remington Club
10.2024 - 12.2025
Customer Service Representative
Special Care
03.2023 - 12.2024
PBX Operator
Desert Oasis Healthcare
09.2021 - 01.2023
Surgery Scheduler
FACE Surgical Center
12.2019 - 09.2021
High School Diploma -
Mount San Jacinto High School