ANGELA MACLEOD

worked as consulting practice manager for current clients as well as interim practice manager while hiring new staff

• Developed complete business plans and operational strategies for new and existing business.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Prepared annual budgets with controls to prevent overages.
• Generated reports detailing findings and recommendations.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Evaluated staff performance and provided coaching to address inefficiencies.

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Ordered all office supplies and kept check on inventory levels.
• Provided supervision and management to team of support personnel.
• Boosted staff morale by offering constructive feedback and specific direction.
• Oversaw accounting, budgeting, and financial reporting.
• Developed policies and procedures for effective practice management.
• Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
• Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
• Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
• Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
• Assisted with regulatory issues such as compliance.
• Supervised team of 15 office personnel.
• Generated over $1 million dollars in grants

• Provide daily supervision of all aspects of center activity
• Manage specific administrative functions related to the operations of the center as assigned
• Client LiasonProvide leadership to staff to ensure smooth day-to-day operations
• Successfully improved clinic rating by 10% in first 60 days
• Increased QM score by 5%