Angela Macy
Spring Lake,MI
Summary
Experienced interior design and sales professional with a background in marketing and event planning. Skilled in delivering exceptional customer service and cultivating strong client relationships. Demonstrated proficiency in project management and strong interpersonal skills for effective collaboration with team members and clients.
Overview
35
35
years of professional experience
Work History
Interior Design Consultant & Sales
Renaissance Exteriors & Remodeling
07.2020 - Current
- Determine personal needs, tastes and design preferences through thorough client consultations.
- Working together with our estimator, develop comprehensive project estimates based on material costs and labor requirements resulting in accurate quotes.
- Present design concepts through sketches, CAD renderings, and presentations, effectively communicating ideas to clients.
- Participate in local trade shows to showcase design expertise and generate new client leads.
- Cultivate positive working partnerships between clients, architects, and management, allowing for smoother project execution.
- Building strong relationships with clients through clear communication and quality service, leading to referrals and repeat business.
- Average annual sales of $2.1 million a year.
In-Home Custom Design/Sales
JCPenney
12.2018 - 07.2020
- Identified new business opportunities through networking, marketing and prospective database leads.
- Provided expert advice on color schemes, fabrics, and design solutions that catered to individual client tastes, while adhering to budget constraints.
- Attended monthly sales meetings and quarterly sales trainings.
- Enhanced brand awareness through engaging in meetings with regional product representatives.
- Provided exceptional customer service, resolving issues promptly and maintaining customer satisfaction.
- Achieved top performer status, consistently meeting quotas, and recognized for 100% Customer Service
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Invited and recognized by the 2020 Decorator Council, consisting of 12 decorators selected nationwide.
Design Coordinator
Sable Homes & Realty
06.2018 - 10.2018
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Collaborated with management and project managers to ensure timely delivery of materials, contributing to efficient workflows.
- Supported the team with the design of a parade home.
- Enhanced customer satisfaction by providing personalized consultations and recommendations for new home features.
Administrative Assistant
Spectrum Health
06.2017 - 06.2018
- Collaborated with department managers to design customized training for 16,000 providers aligned with necessary credentials for each individual.
- Maintained accurate records of provider participation in training classes, while tracking their progress.
- Assisted with onboard training for the department.
Program Coordinator
Maritz Travel Company
01.1995 - 01.2000
- Managed the registration for Ford and Lincoln Mercury convention and incentive travel programs, including the Super Bowl, Masters, and the annual Ford and Lincoln Mercury Introduction Shows.
- Coordinated room reservations for thousands of participants, while communicating with Ford Executives, National and Global Hotel Sales Managers to maintain adequate room blocks and excursions.
- Facilitated regular meetings with team members and executives to discuss progress updates.
- Maintained detailed records, and created comprehensive reports of program activities and registered participants.
Central Reservations Sales Agent
Walt Disney World
01.1994 - 05.1994
- Through the selective Walt Disney World Interview process, participated in the Walt Disney World University internship program.
- Participated in extensive Sales Agent Training to become a cast member of the Walt Disney Central Reservations Operations.
- Designed personalized vacation experiences based on thorough understanding of each guest's interests, budget, constraints, and desire for the ultimate Disney experience.
Administrative Systems
Meijer Inc
01.1990 - 01.1994
- Managed inventory control for optimal stock levels, and to improve order fulfillment rates.
- Managed selections and loading of goods, ensuring timely delivery to the customers.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
Education
BSBA - Hospitality Services
Central Michigan University
Mount Pleasant, MI01.1995
Skills
- Microsoft Word
- Microsoft Excel
- Design trend awareness
- Architectural detailing
- Building codes
- Rendering
- Sales expertise
- AutoCAD proficiency
- Client communication
- Cost estimation
- Budget management
- Floor plan development
Timeline
Interior Design Consultant & Sales
Renaissance Exteriors & Remodeling
07.2020 - Current
In-Home Custom Design/Sales
JCPenney
12.2018 - 07.2020
Design Coordinator
Sable Homes & Realty
06.2018 - 10.2018
Administrative Assistant
Spectrum Health
06.2017 - 06.2018
Program Coordinator
Maritz Travel Company
01.1995 - 01.2000
Central Reservations Sales Agent
Walt Disney World
01.1994 - 05.1994
Administrative Systems
Meijer Inc
01.1990 - 01.1994
BSBA - Hospitality Services
Central Michigan University
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