Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Madden

Tarpon Springs,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic driving sales processes from order solicitation through fulfillment and delivery. Rallies team members through strong communication skills, imparting sense of urgency to sales and customer service initiatives. Organized professional with several years of experience spearheading team coordination and achievement.

Overview

16
16
years of professional experience

Work History

Sales Operations Specialist

Vacation Promotions
01.2021 - 06.2023
  • Monitored sales organization's compliance with corporate standards of record-keeping for customer personal information, sales records and validation reports.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Shift Manager

Hardee's Restaurant
01.2017 - 06.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Customer Service Representative

Taco Bell Restaurant
02.2007 - 12.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Several

Land O Lakes High School
Land O' Lakes, FL
06.1999

Skills

  • Operational Efficiency
  • Maintaining Clean Work Areas
  • Revenue Development
  • Salesforce Development
  • Data Entry

Timeline

Sales Operations Specialist

Vacation Promotions
01.2021 - 06.2023

Shift Manager

Hardee's Restaurant
01.2017 - 06.2023

Customer Service Representative

Taco Bell Restaurant
02.2007 - 12.2014

Several

Land O Lakes High School
Angela Madden