Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Angela Main

Ellwood City,PA

Summary

Level-headed and dependable professional employee who establishes rapport and trust with patients and staff. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities. Organized and dependable successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Direct Support Professional

McGuire Memorial
03.2025 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisting with bathing, dressing, hygiene, and other personal care tasks, as well as toileting.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Administering medications, monitoring medical conditions, and assisting with healthcare appointments.
  • Teaching and reinforcing essential life skills, such as cooking, cleaning, budgeting, and social skills.
  • Communicating effectively with individuals, families, and other professionals, and advocating for their needs and rights.
  • Providing emotional support, crisis intervention, and counseling to help individuals cope with challenges.
  • Maintaining accurate records of individual progress, behaviors, and support needs.
  • Providing transportation to appointments, social activities, and other destinations.
  • Ensuring a safe and comfortable living environment that meets all regulatory requirements.
  • Encouraging and supporting individuals in making their own decisions and choices.
  • Complete weekly goals with individuals to support which could include improvements in muscle tone, range of motion and injury recovery.
  • Entrusted to handle confidential and sensitive situations in professional matter.

HR Director/Office Administrator

Davis Archway Treatment Center
11.2021 - 04.2024
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Directed job fairs to bring in local talent for open positions.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Conducted exit interviews to better understand reasons why employees were separating from company.
  • Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
  • Handled on-boarding process for newly hired employees and distributed all paperwork.
  • Developed incentive program for hiring of and retaining of employees.
  • Monitored administration of benefits program to maintain compliance with employee insurance program.
  • Provided immediate updates to entire employee pool when policies and procedures were altered.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Educated employees on company policy and kept employee handbook current.
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Managed other HR staff and oversaw completion of tasks and initiatives.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional demeanor by staying calm when addressing anyone unhappy and/or angry.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Policy Development: Develop and implement policies related to substance abuse in the workplace.
  • Manager Training: Train managers to recognize signs of substance abuse and how to handle situations involving employees with SUD.
  • Employee Guidance: Guide employees with SUD to obtain help and support.
  • Compliance: Ensure compliance with relevant laws and regulations regarding SUD.
  • Program Administration: Administer the organization's SUD program, including monitoring employee progress, coordinating with treatment providers, and evaluating program effectiveness.
  • Confidentiality: Maintain the confidentiality of employees with SUD.

Director of Business Development & HR

Lung Innovations Inc
03.2021 - 11.2021
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
  • Communicated directly with customers and partners to build strong business networks and relationships.
  • Achieved sales goals and service targets by cultivating and securing new relationships.
  • Collaborated with upper management to implement continuous improvements.
  • Prepared sales presentations for clients showing success and credibility of the Respiratory Program.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Oversee recruitment, screening, and onboarding processes.
  • Manage employee relations, resolve disputes, and addressing employee concerns.
  • Develop and implement training programs, including performance management, leadership development, and skills-based training.
  • Ensure compliance with relevant HR laws, regulations, and policies.
  • Oversee HR operations, including HRIS, payroll, and other HR administrative functions.
  • Drive employee engagement through effective communication, training, and development programs.
  • Complete payroll duties in compliance with state and federal regulations.
  • Created a training handbook for customers and staff for review of policies and procedures.

Director of Outpatient Clinics

Penn Highlands Healthcare
05.2019 - 02.2021
  • Leveraged professional networks and industry knowledge to strengthen client relationships.
  • Spearheaded innovative approaches to strategic planning.
  • Tracked trends and suggested enhancements.
  • Scheduled employees for shifts including approval of PTO; Coverage calendar and schedule for all specialty clinics in the County; Call off calendar and call of tracking.
  • Assisting in positions when there is time off requested, call offs, or sick calls.
  • Oversee Primary Care, Internal Medicine, OBGYN and Pain Clinic offices, Working in collaboration with General Surgery managers, Qcare management, and wound clinic.
  • Disciplines/implements positive disciplinary actions.
  • Provides recommendations for departmental/ practice goals, budget, and maintains expenses within scope of role.
  • Acts as a primary liaison between PHPN President, Vice Presidents, physicians, other departments, and office staff.
  • Provide supervision of the practice supervisors to ensure compliance and adherence to organization and departmental goals.
  • Develops and monitors programs to ensure compliance with requirements of all licensing and voluntary accreditation agencies are met within all practices.
  • Supervises, monitors, and evaluates practice operations and personnel including development/completion of competencies, and department orientation.
  • Assist in the coordination and development of a scheduling mechanism (plan) to ensure all offices are staffed appropriately daily.
  • Works with physicians and staff in an effort to increase and maintain patient satisfaction goal of 95th percentile by focusing on scores, opportunities for improvement and survey return rate of 30%. Communicates information to staff.
  • Oversees and assists practice manager in maintaining time-and-attendance in facility system for practice staff.
  • Working with data analytics, reviewing and discussing reports with all providers. Departmental variance reports, as assigned.
  • Assigns and directs work, grants overtime, and schedules staff assignments in accordance to the Physician Network policies.
  • Assists in the educational efforts of the medical practices and provides guidance to physicians, nurses, and others in the proper methods of coding, documentation, and data collection. Submit documentation to Compliance department for sessions in accordance to working education plan.
  • Maintains a productivity level with data entry and maintenance functions resulting in timely reporting of internal/external data in accordance with customer requirements.
  • Assists in the identification and monitoring of performance improvement initiatives. Analyze and evaluate collected data and prepares statistical tabulations on collected data for monitoring purposes. Report findings to appropriate staff.
  • Orients and/or precepts new staff. Participates in the development of an orientation plan that is based on the member’s education, experience, and competence.
  • Participates in the evaluation process of new staff members on a regular basis.
  • Utilizes effective interpersonal skills relating to patients, visitors, physicians and co-workers as evidenced by developing and promoting professional relationships.
  • Communicates appropriately and regularly with PHPN administration regarding concerns and issues with the clinics and staff.
  • Performs regular clinic rounding of all assigned practices.
  • Complete leadership trainings, as directed. Active involvement with PHPN committees.
  • Maintain Action Plans for each assigned clinic.
  • Follow up on all assigned clinic complaints and concerns, such as maintenance and housekeeping requests, in a timely manner.
  • Participate in events and promote PHH services within our communities.
  • Interview, trains, and terminates employees according to PH DUBOIS policy and procedures.
  • Retain and ensure that all clinic staff are held accountable consistently.
  • Monitor budgets on an ongoing basis.
  • Oversight of Practice Management policies and procedures
  • All other duties as directed

Service Line Manager

The Lung Center at Penn Highlands Healthcare
07.2017 - 05.2019
  • Audited existing processes to identify critical gaps and design new corrective procedures.
  • Implemented root cause and corrective actions to remove production constraints and improve product quality.
  • Improve compliance and employee satisfaction by restructuring workflow.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive patient and employee satisfaction by addressing problems head-on and implementing successful corrective actions.
  • Assisted with expanding the practices to in need locations.
  • Following all compliance regulations with DOH and DNV.
  • Ensure furniture, computers, signage, and all other duties were fulfilled.
  • Walked with the DOH as they did the walk thru prior to approval for opening.
  • Assisted with the onboarding of all providers.
  • Ensured all staff was up-to-date with trainings and in compliance for their assigned job title.
  • All other duties in coordination with the Administrative Coordinator

Administrative Coordinator

The Lung Center at Penn Highlands Healthcare
12.2016 - 07.2017
  • Greeted patients with professionalism and enthusiasm to provide support.
  • Answered phone calls and responded to inquiries from patients, staff, vendors and other external contacts.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Completed bi-weekly payroll for 12 employees.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Oversaw appointment scheduling and itinerary coordination for both patients and providers.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Trained team members on new services, software programs and products.
  • Interviewed, developed and trained staff, established and monitored goals, conducted performance reviews.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Interceded between employees during arguments and diffused tense situations.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Organized meetings for providers, leadership members, and coordinated availability of conference rooms for participants.
  • Facilitated and took notes for quarterly meetings (Low-Dose Cancer Screening).
  • Held monthly staff meetings to review patient comments; office flows/issues/concerns; celebration.
  • Implemented Employee of the Month program to improve performance and staff morale.

Education

Master of Science - Administration of Justice And Security

"University of Phoenix
Tempe, AZ
12-2011

Bachelor of Science - Criminal Justice Administration

Mansfield University
Mansfield, PA
12-2007

Skills

  • Transportation
  • ADL support
  • Client documentation
  • Client safety and first aid
  • Positive reinforcement
  • Multitasking and organization
  • Infection control procedures
  • Verbal and written communication
  • Mobility assistance
  • HIPAA compliance
  • Patient assessments
  • Patient education
  • Conflict resolution
  • Case documentation
  • Daily living support
  • Progress documentation
  • Team collaboration
  • Direct patient care
  • De-escalation techniques
  • Crisis management
  • Medication administration
  • First aid and CPR
  • Nutrition
  • Healthcare
  • Client advocacy
  • EMR / EHR
  • Active listening
  • Charting and documentation
  • Behavior redirection
  • Adaptability and flexibility
  • Appointment scheduling
  • Time management
  • Relationship building
  • Problem-solving
  • Medical office administration
  • Health and safety requirements

Accomplishments


  • Educated over 20 nurses and staff within Penn Highlands Elk.
  • Participated in Daisy Award Committee and the Safety Committee.
  • Achieved COVID testing efficiency by introducing a screening and testing location.
  • Supervised team of 65/70 staff members.

Certification

  • Certified Wellness Coach; NASM; Certification #: 1251493825; Expires 10/2027
  • Certified Nutrition Coach: Certification #: 1241171334; Expires 01/2026
  • CPR/First Aid/AED Certification; Expires 03/2027
  • Notary Public: Notary ID: 1457421; Expires 03/2029

Timeline

Direct Support Professional

McGuire Memorial
03.2025 - Current

HR Director/Office Administrator

Davis Archway Treatment Center
11.2021 - 04.2024

Director of Business Development & HR

Lung Innovations Inc
03.2021 - 11.2021

Director of Outpatient Clinics

Penn Highlands Healthcare
05.2019 - 02.2021

Service Line Manager

The Lung Center at Penn Highlands Healthcare
07.2017 - 05.2019

Administrative Coordinator

The Lung Center at Penn Highlands Healthcare
12.2016 - 07.2017

Master of Science - Administration of Justice And Security

"University of Phoenix

Bachelor of Science - Criminal Justice Administration

Mansfield University

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Angela Main