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Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced IT professional with 6+ years of diverse experience in roles such as Software Engineer, Operations Analyst, ServiceNow Developer and Admin, and Web Developer. Skilled in application administration, technical support, and high-level customer support for remote clients. Proven track record as an Operations Tech Lead and Problem Management Lead for Optical applications. Strong expertise in ServiceNow, including creating and working on Business Rules, Script Includes, Client Scripts, UI Policies, UI Pages, Events, Notifications, and Surveys. Proficient in leveraging the IT Service Management framework for Incident, Problem, Change, Service Catalogs, and Service Requests. Extensive knowledge in creating ServiceNow Reports, Dashboards, and Data visualizations. Experienced in developing web applications using HTML, JavaScript, CSS, and Linux shell scripting for automation and system administration. Skilled in Batch Processing using Spring Batch Framework and Swagger API for REST API documentation. Highly organized with a focus on creating and maintaining support documentation of in-house knowledge and procedures. Strong collaboration skills with Engineering and Product teams to troubleshoot ongoing issues and inform future development. Well-versed in monitoring applications using Splunk & Grafana. Familiar with Scrumban methodology and experienced with JIRA methodology. Adept at personalizing and creating Forms and Fields in ServiceNow. Passionate, articulate, goal-oriented professional with a successful background in Requirement Gathering, Technical Documentation, Software Validation, Software release, and experienced Software Developer in ServiceNow. Proficient in programming languages/technologies such as JavaScript, HTML/HTML5, CSS/CSS3, R Script, Java, C++, C++. Excellent team player with strong communication skills and leadership qualities. Fast learner proficient in an array of scripting languages and multimedia Web tools.

Software Engineer with extensive experience in software optimization and API integration at Chetu India. Demonstrated expertise in problem-solving and enhancing user experience through responsive design. Proficient in PHP, Laravel, ReactJs, and JavaScript, delivering high-performance web applications with robust security and compliance measures.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

With 8 years of experience in the IT sector. Specialize in tackling intricate tech challenges and eagerly absorb new knowledge in computer-related fields.

1. Proficient in Golang, Python, and C, quickly adapt to project-specific technical frameworks. Proficiency lies in VueJS and AngularJS.
2. Demonstrated capability in devising robust system architectures, optimizing for scalability and performance.
3. Docker for containerization and AWS for cloud deployments, ensuring consistent service delivery.
4. Skilled in MariaDB and PostgresSQL databases.

Angela Majors

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College Town, TX

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