Angela Maldonado
Oakland,CA
Summary
Looking for an opportunity that will allow me to be able to expand on my vast customer service skills and allow me to grow within the company.
Patient Service Representative with over 15 years of experience in clinical settings with strong customer service skills and a passion for providing excellent patient care.
Overview
12
12
years of professional experience
Work History
Customer Service Representative Team Lead
Oakvet Animal Speciality Hospital
Oakland, USA
09.2022 - Current
- Delivered consistent guidance and support to Customer Service Representatives each day.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Coordinated with other departments within the clinic to provide efficient service for customers.
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered and cost.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Discuss discharge instructions, as well as appropriate medication instructions.
- Submit insurance pre-approvals.
- Request records from different clinics.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Receptionist
Arroyo Veterinary Center
Livermore, USA
09.2021 - 09.2022
- Answer phones.
- Schedule appointments and procedures.
- Relay COVID protocol to patients.
- Check patients in and bring the pets inside the building for the doctors and technicians.
- Charge clients and collect appropriate payments.
- Return the patient to the client.
- Clean lobby, sanitize rooms, and mutual spaces.
Receptionist
VCA Albany
Albany, USA
02.2020 - 09.2021
- Answer phones
- Schedule appointment
- Schedule virtual appointments due to COVID.
- Call patient prior to appointment to appropriately check patients in for their virtual appointments.
- Confirm appointments.
- Verify insurance.
- Abide by HIPAA regulations.
- Provide support for clinical staff.
Receptionist /Veterinary Assistant
Providence Veterinary Hospital & Clinic
Alameda, USA
03.2013 - 10.2020
- Receptionist duties such as data entry, faxing, filings, scanning, emailing, and mail distribution.
- Maintain appointment schedule.
- Assist technicians, as needed, with restraining patients.
- Collect Payments - cash, credit cards, and checks.
- Courtesy Reminder Calls.
- Clean lobby area.
- Prepare prescriptions and call prescriptions into outside pharmacies.
- Order and keep supplies stocked. Inventory control.
- Schedule deliveries (FedEx, UPS, etc.).
- Maintain front office appearance.
- Converted company from paper files to digital.
Education
Medical Assistant -
Western Career College
06-2001
High School Diploma -
Dewey High School
Oakland, CA01-2001
Skills
- Exceptional customer service
- Telephone Etiquette
- Organization
- Adaptability
- Communication
- Team Management
- Independence
- Appropriate communication
- Multi-tasking
- High volume environments
- High pressure environments
- Caring
- Compassionate care
- Payment processing
- Maintain Appointment Schedule
- Task prioritization
- Time management
References
Can be provided upon request.
Languages
English
Timeline
Customer Service Representative Team Lead
Oakvet Animal Speciality Hospital
09.2022 - Current
Receptionist
Arroyo Veterinary Center
09.2021 - 09.2022
Receptionist
VCA Albany
02.2020 - 09.2021
Receptionist /Veterinary Assistant
Providence Veterinary Hospital & Clinic
03.2013 - 10.2020
Medical Assistant -
Western Career College
High School Diploma -
Dewey High School
Similar Profiles
Marlene BuenrostroMarlene Buenrostro
ICU RVT (overnight) at OakVet Animal Specialty HospICU RVT (overnight) at OakVet Animal Specialty Hosp
Monet IvyMonet Ivy
Client Service Coordinator at BluePearl Speciality & Emergency Animal HospitalClient Service Coordinator at BluePearl Speciality & Emergency Animal Hospital
Melody CarreraMelody Carrera
Veterinary Assistant at Animal Emergency and Speciality CenterVeterinary Assistant at Animal Emergency and Speciality Center
MISHA LEEMISHA LEE
Event Volunteer at UC Tech ConferenceEvent Volunteer at UC Tech Conference
Nakilah JohnsonNakilah Johnson
Front Desk Receptionist at Silk Training FacilityFront Desk Receptionist at Silk Training Facility