Summary
Overview
Work History
Education
Skills
Additional Training, Projects, and Memberships
Timeline
Generic
Angela Mance

Angela Mance

Lebanon

Summary

Dynamic Field Reimbursement Manager with extensive experience at McKesson, excelling in reimbursement strategies and team building. Proven track record in delivering impactful training and fostering strong stakeholder relationships. Adept at navigating complex payer landscapes and enhancing program visibility, ensuring timely patient access to therapy through effective communication and conflict resolution.

Overview

20
20
years of professional experience

Work History

Field Reimbursement Manager, Team Lead

McKesson/CoverMyMeds
01.2025 - Current
  • Training & Development – Delivered and developed training materials; facilitated individual and group training sessions; designed comprehensive training plans and schedules.
  • Field Coaching – Supported Field Representative Managers (FRMs) through ride-alongs and provided targeted coaching and feedback.
  • Project Management – Led and contributed to various projects, utilizing project management tools to ensure successful execution and delivery.
  • Customer Support – Delivered high-quality service and support to both internal teams and external clients.
  • Administrative Oversight – Managed administrative responsibilities including procurement, inventory tracking, and equipment monitoring.
  • Adaptability – Demonstrated flexibility in dynamic environments and adjusted effectively to changing priorities.
  • Multitasking & Prioritization – Skilled in managing multiple tasks, programs, and projects simultaneously while maintaining focus on key priorities.
  • Travel Readiness – Available and prepared to travel for client meetings, training sessions, and field support activities as needed.

Field Reimbursement Manager

McKesson/CoverMyMeds
07.2021 - 01.2025
  • Deliver prompt and professional support to healthcare providers regarding reimbursement inquiries and program assistance.
  • Cultivate strong relationships with key stakeholders by embodying I2CARE and ILEAD values.
  • Demonstrate in-depth knowledge of manufacturer support programs, and effectively educate healthcare staff on available resources.
  • Maintain a comprehensive understanding of payer landscapes across commercial, government, and specialty plans.
  • Provide end-to-end assistance with prior authorizations, denials, and appeals to ensure timely patient access to therapy.
  • Adhere to all Rules of Engagement, and meet or exceed established service level agreements (SLAs).
  • Collaborate closely with Client Stakeholders to enhance program visibility and drive engagement.
  • Maintain consistent communication with key contacts to proactively and reactively address support needs.
  • Serve as a liaison between healthcare providers, Client Stake holders and HUB services to resolve case issues efficiently.

Account Manager Patient Assistant Services

McKesson RxO
01.2014 - 07.2021
  • Navigate multiple patient accounting systems, multiple EHR platforms/interfaces while maintaining PHI and HIPAA compliance
  • Ability to analyze and process accounts identified by the PharmaLink system; ensuring to protect PHI and have audit ready PAP records
  • Work collaboratively with Pharmacy Optimization team to support assigned customers
  • Monitor patient accounts for insurance payments and works closely with hospital staff on medication denials
  • Make daily decisions and use sound judgment on the recovery workflow process, prioritize customers and recovery management to maximize revenue
  • Provide leadership to customers to fully execute the terms of the McKesson contract and balance our McKesson relationship with the customer, including customer retention
  • Build relationships by communicating frequently with professional medical personnel (doctors, nurses, pharmacists, pharmacy technicians, pharmacy buyers, patient financial advocates) to gain support and compliance with manufacturer programs
  • Responsible for understanding and remaining current with the more than 50+ manufacturer programs and 2000+ drugs and included the PAP programs
  • Routinely present at customer QBR meetings
  • Make decisions surrounding the qualifications of patient enrollment into PAP programs; complete and coordinate all enrollment application forms and submit to drug manufacturers
  • Responsible for the growth and analyzation of McKesson RxO PAP product trends for each customer; analyze quarterly drug trends, maintain data census report accuracy, and report any discrepancy
  • Evaluate and implement product expansion and roll out of new programs – drugs, medical devices, and co-pay assistance
  • Conduct peer to peer training in co-pay assistance, hardship and new hire training

Pharmacy Administrative Technician

Samaritan Health Services
02.2011 - 01.2014
  • Assistant to Anticoagulation Clinic Manager/Pharmacy Residency program director
  • Complete pharmacy administrative tasks e.g. Filing, scanning, Kronos, data input
  • Navigate EPIC/Meditech while maintaining PHI and HIPAA compliance
  • Responsible for registering/scheduling patients in coagulation clinic for all 5 facilities
  • Routinely called insurance companies to discuss billing denial issues. Update providers/staff with denial reasons and information to complete Prior Authorizations
  • Responsible for managing oral oncology medications and Low Molecular Weight Heparins patient assistance programs
  • Handle pharmacy research medication program, logged medication, and dispense per guidelines

Certified Pharmacy Technician

Safeway Pharmacy
03.2005 - 01.2011
  • Experience in negative on hand reports, returns to wholesale, inventory, in store audits, drug recalls, filing, etc.
  • Communicate with all types of insurance payors to discuss claim denials
  • Perform at a quick pace able to change job tasks quickly and efficiently
  • Conduct pharmacy meetings with staff to improve efficiency
  • Work as a valued team member in a high-pressure environment, completely up to 600 scripts per day
  • Travel to 20+ Safeway pharmacies assisting in processing when understaffed
  • Travel during flu shot season to assist Pharmacist in billing and assisting customers
  • Clean and maintain adequate equipment and work areas

Education

Linn Benton Community College
01.2011

Linn Benton Community College
11.2004

High School Diploma -

Sweet Home High School
06.2004

Skills

  • Understanding of pharmacy billing
  • Proficient with multiple patient accounting systems
  • Organized and motivated
  • Time management skills
  • Collaboration and team building
  • Vast knowledge of manufacturer support offerings
  • Conflict resolution
  • Mentoring and training
  • Reimbursement processes
  • Payer landscape
  • Field coaching
  • Reimbursement strategies
  • Team assistance and oversight
  • Effective communication
  • Training materials and documentation

Additional Training, Projects, and Memberships

  • Proficient in all Microsoft Office applications
  • Trained in EPIC, Meditech, Cerner, Invasion, AS400, Star, HPF
  • Participated in Mentorship/Mentee programs
  • Engaged in EOS Development groups
  • Create Buyers University courses for PAP
  • Member of PIE Board committee
  • Conducted new hire training

Timeline

Field Reimbursement Manager, Team Lead

McKesson/CoverMyMeds
01.2025 - Current

Field Reimbursement Manager

McKesson/CoverMyMeds
07.2021 - 01.2025

Account Manager Patient Assistant Services

McKesson RxO
01.2014 - 07.2021

Pharmacy Administrative Technician

Samaritan Health Services
02.2011 - 01.2014

Certified Pharmacy Technician

Safeway Pharmacy
03.2005 - 01.2011

Linn Benton Community College

Linn Benton Community College

High School Diploma -

Sweet Home High School

Similar Profiles

CREATE PROFILE