Angela Mangan
Houston,TX
Summary
Customer Manager offering 8-year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations. Superb analytical skills leveraged to proactively improve customer service processes and garner stellar customer feedback.
Overview
8
8
years of professional experience
Work History
Customer Account Director
Ranco Industries
10.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Evaluated customers' potential needs to make appropriate recommendations.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Developed new employees and on-going performance assessment of current employees.
- Scheduled and attended meetings with clients and prospective clients as requested.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
Customer Account Representative
Lightbulbdepot
12.2017 - 10.2022
- Devised tactics to grow customer base and boost sales.
- Prepared and shared account details, insurance coverage and funds.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
- Expanded territory by executing effective warm calls and negotiating contracts.
- Oversaw account services for key regional clients.
- Managed over 40 accounts and product installations to increase sales volume.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
Customer Service Representative
M3 Glass Technologies
02.2016 - 06.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Education
High School Diploma -
Clear Lake High School
Houston, TXSkills
- Operational Efficiency
- Sales Tactics
- Revenue Forecasting
- Serve Customers
- Promote Products
- Customer Service and Assistance
- Confidential Records Management
- Customer Needs Assessments
- Client Interactions
- Client Relationship-Building
Timeline
Customer Account Director
Ranco Industries
10.2022 - Current
Customer Account Representative
Lightbulbdepot
12.2017 - 10.2022
Customer Service Representative
M3 Glass Technologies
02.2016 - 06.2018
High School Diploma -
Clear Lake High School
Similar Profiles
Melissa WillisMelissa Willis
Office Assistant at Ranco ConstructionOffice Assistant at Ranco Construction
Darren BessetteDarren Bessette
Draftsperson\Project Manager at Ranco MFGDraftsperson\Project Manager at Ranco MFG
Mohammed AbdelrhmanMohammed Abdelrhman
Civil Engineer at Ranco & ZamilCivil Engineer at Ranco & Zamil