Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Mann Siele

Princeton,NJ

Summary

With over 20 years of diversified management experience specializing in Human Resources, recruiting, and vendor management. Excel at multitasking under tight deadlines. Skilled Manager with strong team leadership, planning, and organizational abilities. Empower employees and colleagues to autonomously manage daily tasks and exceed customer expectations. Known for diligent training and mentoring skills, bring exceptional management capabilities and a results-driven approach to every endeavor.

Overview

24
24
years of professional experience

Work History

Service Procurement Specialist III

Allegis Global Solutions
07.2015 - Current
  • Team Lead (Onsite) for State Street Bank and Trust Company founded in 1792, the second oldest financial institution in the United States of America.
  • Ensure all SOW (Statement of Work) have been properly documented by the business, including proper internal approvals, following of spend management processes and proper documentation within the VMS tool.
  • Managing over 290M in spend over NA (North America) accounting for 60% of global spend.
  • Wrote and comply with suggested SLA (Service Level Agreement) guidelines for SOW approval
  • Adhere to all program audits
  • Operational duties included, process improvements, client managed trainings, QBR involvement, and writing SOP's.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Performed complex data analysis to identify cost-saving opportunities and forecast future demands.
  • Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
  • Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
  • Established relationships with vendors and suppliers to streamline procurement operations.
  • Input, analyzed and reported on data covering all aspects of procurement operations.
  • Developed and strengthened supplier relationships.
  • Implemented innovative supply chain management strategies to streamline procurement process.
  • Spent 1 year as Procurement on-site for largest bank in Canada, Royal Bank of Canada (RBC).
  • During tenure with RBC, managed daily operations of SOW engagements under the IT labor category. This included overseeing $153M in spend, 500+ SOW and managing over 3500 resource workers within IT.

Operational & Sales Br. Mgr | Sr. Client Svs Admin

HOWROYD GROUP OF COMPANIES
06.2004 - 07.2015
  • Employed with AppleOne and Agile*1
  • Client Services|Recruiting On-site at World Headquarters for Merck & Co., Inc.
  • Supported 2 facilities within Merck for Northern New Jersey and PA locations , as well as, program in Puerto Rico.
  • Responsibilities: sourcing, recruiting and placement of contract labor.
  • Direct interaction with all Merck & Co., Inc. Senior and V.P. level employees. Training and support to Merck & Co., Inc. employees.
  • Managed supplier contracts between Merck & Co., Inc., approved vendors and sub-contractors.
  • Utilize the Vendor Management System (VMS) AccelerationVMS to solicit, communicate, place, process terminations and payroll all contract employees
  • Transitioned Contingent Workforce Program from a manual process its Vendor Management System (VMS), previously managed by Kelly Services
  • Oversee 900 to 1300 contractors
  • Managed over 60 suppliers/vendors participating within the program
  • Conduct trainings, conferences, and provide guidance to Merck senior level Managers, Directors and Executive level VP's regarding first time use of the VMS system
  • Back up support to Business Analyst supporting the system. Capable of making back-end technical changes when needed
  • Assist in maintaining and updating of Standard Operating Procedures (SOP) for program
  • Composed Supplier manual for entire program
  • Solely oversee and implement Merck's tenure policy for contractor labor
  • Managed department call volume of 150+ calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Created customer support strategies to increase customer retention.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Trained staff on operating procedures and company services.
  • Delivered prompt service to prioritize customer needs.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Cross-trained and provided backup support for organizational leadership.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Human Resources Generalist

FERRO CORPORATION (previously known as DEGUSSA)
10.2002 - 06.2004
  • HR assistant/generalist for 2+ years. Recruiting and Benefits coordinator for precious metals/chemical factory for 215+ employees and contract workers
  • Support management team with initiating and completing yearly reviews, employee relations, etc.
  • Manage Salaried Employees' Annual Performance Review and Salary Increases
  • Assist in administering annual increases for production employees
  • Oversee Tuition Reimbursement Program, including completing and processing of reimbursement request, track funding, collect documentation (school transcripts) for verification of reimbursement
  • Coordinate and implement benefit renewals
  • Track Short and Long term Disability and FMLA (Family Medical Leave Act), collected documentation, track 1st day out of work
  • Completion and submission of proper forms needed to process Disability and FMLA
  • Sole assisting of HR Manager/Director, scheduling appointments, creating and maintaining spreadsheets for reporting purposes, training employees on MS software to prepare for SAP implementation. Assist with SAP training and transition for entire facility
  • All types of reporting including, but not limited to, payroll, EEOC, Worker's Compensation, Unemployment, etc.
  • Assist with inputting and processing payroll thru ADP. Also assisted with any corrections to time punches
  • Assist with entry level reporting using Report Smith
  • Manage entire 'Recruiting' process, including but not limited to, contacting agencies regarding open positions, negotiate rates, conduct background screenings, initiate drug screenings, interview candidates, exit interviews
  • Updated key human resource metrics on turnover and terminations using reporting tools on HRMS database.
  • Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
  • Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.

Branch Manager

WESTAFF (office closed)
10.2001 - 01.2002
  • Recruit contract workers to fill clients' needs
  • Coordinated and participated in several sales blitz to solicit new business and regain previous business
  • Supervised a staff of 2 sales recruiters

Education

Leadership Training Seminar -

Schaumburg, IL

Certificate in Lending - undefined

American Institute of Business (AIB)
Lebanon, PA

Skills

  • Proficient with the internet and most windows based applications, ie, Windows 2011, 2010, 2003, 2000 and '98, Word, Excel, Outlook and Powerpoint
  • Vendor Management Systems: SAP Fieldglass, Oracle, AccelerationVMS, IQNavigator VMS, SAP Ariba and Beeline VMS
  • Writing and verbal communication
  • Process improvements
  • Strong knowledge in PeopleSoft HR tool
  • Working knowledge of Workday
  • Intermitted knowledge with Microsoft SharePoint using to build and manage shared files for current clients

Timeline

Service Procurement Specialist III

Allegis Global Solutions
07.2015 - Current

Operational & Sales Br. Mgr | Sr. Client Svs Admin

HOWROYD GROUP OF COMPANIES
06.2004 - 07.2015

Human Resources Generalist

FERRO CORPORATION (previously known as DEGUSSA)
10.2002 - 06.2004

Branch Manager

WESTAFF (office closed)
10.2001 - 01.2002

Certificate in Lending - undefined

American Institute of Business (AIB)

Leadership Training Seminar -

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