Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Angela Mantell

Sea Tac #C-201,WA
Angela Mantell

Summary

With a proven track record at American Guard Service, I excel in emergency response and customer service, ensuring safety and satisfaction. Skilled in CCTV surveillance and conflict de-escalation, my vigilant approach and team collaboration have significantly enhanced security measures. My dedication to excellence is evident in every task, contributing to a safer, more secure environment.

Overview

25
years of professional experience

Work History

American Guard Service

Security Officer
09.2021 - Current

Job overview

  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

Kilometers to Miles

Auto Detailing
09.1999 - 09.2015

Job overview

  • Washed cars and trucks daily for auto dealership.
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
  • Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
  • Applied wax to vehicle exteriors and buffed to brilliant shine.
  • Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
  • Shined vehicle windows and windshields to remove water spots.
  • Vacuumed interiors of vehicles to remove dirt and debris.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.
  • Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.
  • Performed high-quality paint correction tasks to remove scratches and swirl marks, resulting in improved vehicle appearance.
  • Streamlined the detailing process for increased efficiency and reduced turnaround time.
  • Managed inventory of cleaning supplies and equipment, ensuring availability for efficient completion of tasks at hand.
  • Developed strong relationships with clients by consistently delivering exceptional auto detailing services.
  • Collaborated with team members to complete large-scale projects within tight deadlines, maintaining a high level of quality workmanship.
  • Instituted quality control measures to assess completed jobs before releasing vehicles back to customers, minimizing return visits due to dissatisfaction or incomplete workmanship.
  • Served as a trusted expert in auto detailing techniques, advising colleagues on best practices for achieving desired results.
  • Assisted in training new hires on company policies and procedures as well as specific techniques required for their role as an Auto Detailer.
  • Promoted company services through word-of-mouth marketing efforts and positive customer interactions, driving business growth.
  • Supported company growth by consistently delivering high-quality services, leading to increased customer referrals and repeat business.
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Maintained clean, tidy and safe work environment.
  • Provided exceptional customer service and addressed customer inquiries.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Restored luster to vehicle interiors, including upholstery and vinyl.
  • Applied protective agents, including sealants, to protect surfaces.
  • Collected and disposed of trash in vehicle console spaces and under seats.

Education

Renton High School
Renton, WA

12th Grade
06.1988

University Overview

Skills

Report Writing

Timeline

Security Officer
American Guard Service
09.2021 - Current
Auto Detailing
Kilometers to Miles
09.1999 - 09.2015
Renton High School
12th Grade

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Angela Mantell