Angela Manuel
Carrollton,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
10
10
years of professional experience
Work History
Customer Representative
Ut Southwestern Medical Center
02.2021 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Facility Services
Winstar World Casino Hotel
06.2015 - 05.2019
- Reported building issues to building management to reduce safety concerns.
- Restocked office, kitchen and other common areas to maintain adequate supplies.
- Set up and broke down meeting rooms for events.
- Secured records and storage to comply with filing and indexing procedures.
- Managed efficient teams of up to [Number] employees
Customer Service Representative
Time Warner Cable
02.2012 - 10.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Gainesville High School
Gainesville, TXSkills
- Front Desk
- Computer Software Savvy
- Prepare clear, accurate and appropriate
- Uses technology
- Able to communicate effectively in both written and typed formats
- Data entry
- Communication
- Clear Communication
- Interpersonal Skills
- Leadership
- Negotiation
- Complaint Resolution
- Politeness/Etiquette/Tact
- Adaptability/Flexibility
Timeline
Customer Representative
Ut Southwestern Medical Center
02.2021 - 12.2021
Facility Services
Winstar World Casino Hotel
06.2015 - 05.2019
Customer Service Representative
Time Warner Cable
02.2012 - 10.2014
High School Diploma -
Gainesville High School