Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Angela Manukyan

Rancho Cordova,CA

Summary

Experienced Branch Manager seeking to advance into the Credit Card Sales Manager position, leveraging in-depth knowledge of bank products, strong leadership skills, and a proven ability to drive team performance. Committed to growing credit card acquisition, enhancing client engagement, and supporting market goals through strategic execution and team development.

Overview

8
8
years of professional experience

Work History

Branch Manager

U.S Bank
Sacramento, CA
05.2022 - Current
  • Oversee all aspects of branch operations, including staff management, customer service, and financial performance.
  • Lead a team of banking professionals, providing guidance, training, and performance evaluations to ensure exceptional service delivery.
  • Develop and execute strategies to increase branch revenue, loan portfolio growth, and deposit acquisition.
  • Foster strong customer relationships by addressing their financial needs and resolving issues promptly.
  • Effectively manage a team of employees, including hiring, training, and conducting regular performance reviews.
  • Implement performance improvement plans and mentor staff members to enhance their skills and productivity.
  • Develop and execute branch sales and service strategies to meet and exceed monthly and annual targets.
  • Analyze financial data to identify trends and areas for improvement in branch performance.
  • Ensure compliance with all federal, state, and bank-specific regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • Spearhead community outreach initiatives to enhance the bank's visibility and reputation in the local market.
  • Collaborate with the bank's regional and corporate teams to implement new products, services, and operational procedures.
  • Conduct regular team meetings to communicate goals, share best practices, and address challenges.
  • Streamline branch processes to improve efficiency and reduce operational costs.
  • Maintain accurate records of branch transactions and financial activities.

Senior Banker

U.S. Bank
Sacramento, CA
08.2021 - 05.2022
  • Loan Originator
  • Manage customer bank accounts; open, close and oversee transactions
  • Resolve issues with banking services and accounts
  • Reach out to prospective customers regarding our services
  • Perform administrative duties
  • Knowledge of personal and business banking practices and regulations
  • Evaluate Branch Balance, Income, Profit and Loss, and Loan Variance Statements
  • Comply with federal, state, and company policies, procedures, and regulations.
  • Coaching bankers and tellers

Finance Office Manager

California Auto Financing
Rancho Cordova, CA
08.2017 - 08.2021
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated scheduling and appointments for team members and clients.
  • Implemented filing systems to organize client documents efficiently.
  • Trained new staff on office procedures and software tools.
  • Communicated with clients to resolve inquiries and provide support.

Education

Folsom Lake College
01.2016

High School -

Cordova High School
01.2014

Skills

  • Bilingual English and Armenian
  • Organizational skills
  • Reliable
  • Regulatory compliance
  • Sales strategy development
  • Customer relationship management
  • Team leadership
  • Effective communication

References

Available upon request.

Timeline

Branch Manager

U.S Bank
05.2022 - Current

Senior Banker

U.S. Bank
08.2021 - 05.2022

Finance Office Manager

California Auto Financing
08.2017 - 08.2021

Folsom Lake College

High School -

Cordova High School

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