Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

ANGELA MAPLES

Brookline,MO

Summary

Talented branch manager successful in managing a highly effective team with focus on account service and retention. Detail-oriented financial professional with 18 years of banking experience. Persuasive communicator with proactive approach to resolving account and customer service issues. Results-oriented leader who sets the example for exceeding performance expectations and building strong client and team relationships.

Overview

18
18
years of professional experience

Work History

Branch Manager

Commerce Bank
09.2017 - Current
  • Direct daily operation of the bank
  • Manage staff scheduling, hiring, and training
  • Conduct regular performance reviews for all employees in the branch
  • Monitor financial performance for the branch monthly
  • Provide guidance and support to team members regarding problem resolution and customer service issues
  • Resolve escalated customer complaints in a timely manner
  • Establish strong working relationships with other lines of business
  • Ensure compliance with established policies, procedures, and regulations governing banking operations
  • Participate in community events to promote brand awareness
  • Facilitate weekly meetings with staff members to discuss progress on monthly goals
  • Manage and inspire team to perform to full potential, driving branch results
  • Delegate activities to team members for development
  • Build strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
  • Recruit new employees by conducting interviews and making hiring decisions based on qualifications
  • Perform daily morning kickoff meetings with team to set the tone for the day
  • Observe customer interactions with bankers for coaching and development
  • Expand SBB portfolio by prospecting new clients
  • Outbound calls to high value clients to expand relationship

Branch Service Leader

Regions Bank
09.2007 - 07.2015
  • Managed and trained employees to ensure customer service standards are met
  • Responsible for ensuring customer transaction are handled accurately and efficiently
  • Provided guidance on products and services to customers while promoting sales initiatives
  • Identified opportunities to increase revenue by cross-selling or upselling techniques
  • Reviewed and reconciled daily reports
  • Conducted regular performance reviews with team members to ensure quality standards were being met
  • Ensured compliance with all federal, state, and local laws governing financial services operations
  • Resolved escalated customer complaints in a timely manner
  • Performed audits on cash drawers, teller lines, and other areas as needed
  • Scheduled staff shifts according to business needs
  • Handled inquiries from customers regarding account balances, fees, transfers, etc.
  • Recruited new employees by conducting interviews making hiring decisions based on qualifications
  • Provided coaching and mentoring to team members when needed

Education

High School Diploma -

Verona High School
Verona, MO

Skills

  • Relationship Building
  • Active Listener
  • Friendly, courteous, & service oriented
  • Poised under pressure
  • Employee Development
  • Recruiting & hiring talent
  • Excellent Work Ethic
  • Team Player
  • Coaching
  • Networking
  • Targeted client outreach
  • Outbound Calling

Hobbies and Interests

  • Food Connoisseur
  • Volunteering
  • Maintaining Meaningful Relationships

Timeline

Branch Manager

Commerce Bank
09.2017 - Current

Branch Service Leader

Regions Bank
09.2007 - 07.2015

High School Diploma -

Verona High School

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