Summary
Overview
Work History
Education
Skills
Houseplant Enthusiast
Timeline
Generic
Angela Marcum

Angela Marcum

LONDON,KY

Summary

Customer-oriented Applecare Advisor committed to delivering optimal customer service through professionalism and product knowledge. Flexible and perceptive individual experience providing ongoing technical advice and support while driving sales. Expertise in Apple product troubleshooting and integrating multiple Apple devices. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Apple Advisor

Transcom
03.2022 - Current
  • Utilized diagnostic tools to identify and solve variety of technical issues.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Managed call flow to respond to technical support needs of customers.
  • Multi-tasked iOS systems while providing service and resolving customer issues, questions, comments or concerns.

In-Home Caregiver

Robin Marcum
12.2015 - 06.2022
  • Assisted patient with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Assisted patient with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patient with assistance in completing daily tasks, reducing daily burden on in home nurses.
  • Coordinated daily medicine schedules and administration to help patient address symptoms and enhance quality of life.
  • Monitored progress and documented patient health status changes to keep care team updated.

Customer Service Representative

Pearson Government Solutions
08.2006 - 10.2007
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Server

El Dorado's Mexican Restaurant
11.2003 - 04.2004
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.

Call Center Representative

Civic Development Group
10.2002 - 09.2003
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.

Education

No Degree - Criminal Justice/Forestry

Eastern Kentucky University
Richmond, KY

Skills

  • Customer Accounts Management
  • Help Desk Support
  • Customer Inquiries
  • Diagnostic Tools
  • Troubleshooting Network Issues
  • Case Support
  • Software Evaluation
  • Apple IOS
  • Incoming Call Management
  • Customer Communication and Empathy
  • Remote Technical Support

Houseplant Enthusiast

In less than 5 years I have collected around 200 houseplants. I plan to start a business selling them. 

Timeline

Apple Advisor

Transcom
03.2022 - Current

In-Home Caregiver

Robin Marcum
12.2015 - 06.2022

Customer Service Representative

Pearson Government Solutions
08.2006 - 10.2007

Server

El Dorado's Mexican Restaurant
11.2003 - 04.2004

Call Center Representative

Civic Development Group
10.2002 - 09.2003

No Degree - Criminal Justice/Forestry

Eastern Kentucky University

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Angela Marcum