ANGELA HERNANDEZ
Grand Prairie
Summary
Sharp individual boasting a strong understanding of effective file migration and document process audits. Well-trained Document Control Coordinator known for data accuracy and quality assurance while organizing document flow. Flexible hard worker ready to learn and contribute to team success.
Overview
11
11
years of professional experience
Work History
Electric Document Specialist
Texas Health Resources-arlington
09.2021 - Current
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Set up documents for individual projects based on specifications.
- Scanned and cleaned up documents using management system called Solarity.
- Managed document processes through scanning, filing and transmitting while following all standard procedures.
- Identified errors and suggested appropriate edits.
- Volunteered to work on special projects and took on additional tasks to assist Records Management department.
Medical Records Specialist
Care Review Inc.
07.2016 - 07.2018
- Entered patient insurance, demographic and health information into software and confirmed records.
- Set up patient charts and documented information in various company software.
- Logged all requests for medical records into software.
- Updated daily logs to track information movements.
Customer Service Representative
Universal Air Conditioner
01.2015 - 07.2016
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers in making payments on accounts and setting up payment plans.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld strict quality control policies and procedures during customer interactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assessed customer account information to determine current issues and potential solutions.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Remained constantly aware of customer activity to ensure safe and secure shopping environment.
- Answered 50+ inbound calls per day and directed to individuals or departments.
- Set up and activated customer accounts.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX06.2014
Skills
- Workflow management
- Data representation
- Electronic document preparation
- Vendor invoicing
- Document control
- Log updating
- File migrations and audits
- Records management
- Special projects
- File indexing
- Quality Assurance
- File systems coordination
Education
other
Timeline
Electric Document Specialist
Texas Health Resources-arlington
09.2021 - Current
Medical Records Specialist
Care Review Inc.
07.2016 - 07.2018
Customer Service Representative
Universal Air Conditioner
01.2015 - 07.2016
High School Diploma -
South Grand Prairie High School