ANGELA MARIE DE GUZMAN

* Customer Service
Greet patients warmly in person and on the phone.
Address patient concerns and queries to ensure satisfaction.

*Telephone Reception
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

*Scheduling
Coordinate patient appointments using software like Dentrix or EagleSoft.
Manage missed appointments and unscheduled treatment reports.

*Patient Account Management
Handle billing, financial arrangements, and collections.
Ensure accurate patient account records.

*Insurance Claims
Process insurance claims, including billing and coding.

*Filing and Records Management
Maintain patient records (physical or digital) and ensure they are updated accurately.

*Financial Transactions
Oversee payments, manage accounts receivable/payable, and resolve billing issues.

*Communication Skills
Exhibit professionalism and compassion when interacting with patients from diverse backgrounds.

*Coordination with Staff
Act as a liaison between dentists, hygienists, assistants, and other staff for seamless operations.

*Administrative Tasks
Manage intake forms, verify insurance plans, explain dental programs, and handle office equipment like phones and fax machines

• I am a software engineer specializing on software testing of Automotive software
• QA in SW Manual Testing, Test Development and Test Planning
• Conducted the following Testing:
• - Regression Testing
• - Module Testing
• - Dynamic testing using PC Simulation
• - Blackbox testing
• - Integration Testing
• Review requirements, analyzing requirements, determining testing needs, writing and reviewing test cases, updating and running test cases, troubleshooting defects, logging and regressing defects and analyzing test results
• Kept on track with deadlines for development cycle times
• Experience in V-Model and Agile Development
• Experience in using JIRA and Confluence