Angela Marino, LMT
Grapevine,TX
Summary
Dedicated Licensed Massage Therapist with over 14 years of experience, seeking to leverage extensive background in client care, adaptability, and holistic wellness approaches. Committed to providing high-quality therapeutic services and building lasting client relationships. Eager to contribute skills to a team valuing authenticity and prioritizing client well-being.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Desk Claims Adjuster
American Family Insurance
10.2023 - 11.2024
- Handle small structure claims, demonstrating attention to detail and analytical skills
- Communicate effectively with policyholders and internal teams to resolve claims efficiently.
Certified Licensed Massage Therapist
LifeTime Spa Dallas
06.2023 - 11.2023
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
- Used essential oils to add aromatherapy element to massage sessions, maximizing stress relief, and relaxation effect.
- Implemented reflexology, manipulating feet of patients to relieve symptoms throughout body and restore total-body balance.
- Applied principles of trigger point therapy to diagnose and address pain transferred from muscular stress or tightness.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Licensed Massage Therapist (LMT)
Self-Employed
01.2010 - 02.2023
- Established and maintained a stable clientele base, demonstrating consistent growth and retention
- Excelled in various massage modalities, continuously expanding skills through ongoing education
- Built sustainable client relationships through open communication and personalized care
- Managed multiple tasks efficiently, showcasing adaptability in a dynamic environment.
Small Restaurant Assistant Manager
Harry's Hot Dogs and Frozen Custard
01.2018 - 07.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
Call Center Operations Manager / Customer Service Manager
Pinnacle Bank
08.2002 - 10.2007
- Led a team of 7 employees, overseeing all aspects of Customer Service operations
- Developed strategies to enhance customer engagement and satisfaction.
Skills
- Client Relationship Management
- Effective Communication
- Task and time Management
- Problem-Solving
- Customer Service Excellence
Certification
Licensed Massage Therapist, MT112594
Timeline
Desk Claims Adjuster
American Family Insurance
10.2023 - 11.2024
Certified Licensed Massage Therapist
LifeTime Spa Dallas
06.2023 - 11.2023
Small Restaurant Assistant Manager
Harry's Hot Dogs and Frozen Custard
01.2018 - 07.2019
Licensed Massage Therapist (LMT)
Self-Employed
01.2010 - 02.2023
Call Center Operations Manager / Customer Service Manager
Pinnacle Bank
08.2002 - 10.2007