ANGELA MARKS
SEMINOLE,FL
Summary
Attentive assistant store manager offering several years working in retail sales industry. Focused and enthusiastic demeanor with strong background building successful teams. Proven track record for creating positive working and shopping environments.
Overview
8
8
years of professional experience
Work History
ASSISTANT STORE MANAGER
5.11 TACTICAL
TAMPA, FL
08.2022 - 09.2024
- Recruited, interviewed, supervised and trained staff
- Reviewed performance and provided feedback
- Kept track of inventory levels, coordinated with suppliers, and managed stock orders
- Analyzed sales figures, made forecasts, and managed revenue
- Resolved customer complaints and grievances, and ensured customer satisfaction
- Ensured store operations aligned with company policies and regulations, and maintained a safe environment
- Handled scheduling and ensured employees met store schedules and objectives
- Handled all finances, ensuring bank runs were completed, and maintained all cash flow
- Acting Store Manager experience
STORE MANAGER
FOLLETT CORPORATION
CLEARWATER, FL
06.2021 - 08.2022
- Ensured enough course materials were ordered for students by coordinating with faculty and monitoring enrollment numbers
- Managed inventory carefuly, balancing student demand with available stock to prevent shortages
- Assisted students with financial aid, helping them access funds for textbooks and other supplies
- Oversaw the cafe, ensuring that food drinks, and cafe supplies were consistently stocked, contributing to a well-rounded experience
- Conducted daily store operations, including opening and closing procedures and cash handling
- Managed daily banking activities such as deposits and withdrawals
Customer Service Lead
PUBLIX
LARGO, FL
12.2020 - 06.2021
- Handled customer inquiries and complaints in a professional manner
- Asisted customers with money transactions such as money orders, money transfers and lottery tickets
- Kept inventory of all cash flow, ordering additional cash and change as needed
- Managed cashier schedules, ensuring the smooth flow of check out lines between staff breaks
- Constantly maintained email notifications, ensuring all issues and announcements were acknowledged in a timely manner
- Provided expertise on product knowledge, services, policies and procedures to customers
- Ensured compliance with company policies and regulations related to customer service operations
ASSITANT STORE MANAGER
PLANET FITNESS
CLEARWATER, FL
01.2018 - 12.2020
- Recruited, interviewed, supervised and trained staff
- Reviewed performance and provided feedback
- Kept track of inventory levels, coordinated with suppliers, and managed stock orders
- Analyzed sales figures, made forecasts, and managed revenue
- Resolved customer complaints and grievances, and ensured customer satisfaction
- Ensured store operations aligned with company policies and regulations, and maintained a safe environment
- Handled scheduling and ensured employees met store schedules and objectives
- Handled all finances, ensuring bank runs were completed, and maintained all cash flow
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development
- Created promotional campaigns to increase brand awareness and attract new customers
Customer Care Executive
MACY'S INC
CLEARWATER, FL
10.2016 - 01.2018
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner
- Developed and maintained relationships with customers to ensure their satisfaction
- Investigated customer complaints and provided solutions within acceptable time frames
- Resolved billing issues and disputes through effective problem solving techniques
- Gathered customer feedback and reported it to management for further action
- Created detailed reports of customer interactions for internal records keeping purposes
- Participated in team meetings to discuss strategies for improving customer satisfaction levels
- Generated weekly performance metrics such as average response times and call resolution rates
Education
Some College (No Degree) -
SAINT PETERSBURG COLLEGE
SEMINOLESkills
- Store Organization
- Customer Relations
- Department Oversight
- Stock management
- Records Management
- Operations Oversight
- Problem-Solving
- Shift Scheduling
- Attention to Detail
- Team Management
- Work Planning and Prioritization
- Sales Techniques
- Hiring and Training
Affiliations
- PASSIONATE FREELANCE PHOTOGRAPHER
- EXTREME APPRECIATION FOR NATURE
- UPLIFTING AND SERVING MY COMMUNITY
References
References available upon request.
Timeline
ASSISTANT STORE MANAGER
5.11 TACTICAL
08.2022 - 09.2024
STORE MANAGER
FOLLETT CORPORATION
06.2021 - 08.2022
Customer Service Lead
PUBLIX
12.2020 - 06.2021
ASSITANT STORE MANAGER
PLANET FITNESS
01.2018 - 12.2020
Customer Care Executive
MACY'S INC
10.2016 - 01.2018
Some College (No Degree) -
SAINT PETERSBURG COLLEGE