Summary
Skills
Work History
Education
Overview
Summarization
Languages
Activities
SoftwareDeveloper
Angela Maroulis

Angela Maroulis

Administrative Support
Torrance,CA

Summary

Resourceful administrative support agent known for high productivity and ecient task completion. Personable and motivated to exceed client expectations and grow partnerships. Excel at conict mediation to enhance brand loyalty. Excellent reliability. Remote capability.

Skills

  • Cloud-Based File Organization
  • Client Data Confidentiality
  • Calendar Planning
  • Video Conferencing
  • Order Placement
  • Task Management
  • Social Media
  • CRM Software
  • EHR Software
  • Microsoft 365

Work History

CUSTOMER SERVICE AGENT

Byram
Anaheim (Hybrid), California
06.2025 - Current
  • Promoted available products and services to customers during service, account management and order calls.
  • Processed refunds, returns, exchanges, and order cancellations according to policy.
  • Developed strategies for handling difficult customers effectively while maintaining professionalism.
  • Attended training sessions regularly to stay current on new products or services.
  • Ensured compliance with company policies while handling customer interactions.

CUSTOMER SUPPORT AGENT

Nalco
Naperville (Remote), USA
10.2016 - 12.2024
  • Supported the sales team in achieving quarterly sales targets by providing administrative and technical support in the water division.
  • Collaborated with logistics, sales, and suppliers to meet delivery expectations.
  • Coordinated with on and off-site support teams across multiple time zones through phone, email, and chat.
  • Solved conflict amicably through open and interactive communication.
  • Prepared and evaluated CRM reports to identify areas for improvement.

ADMINISTRATIVE ASSISTANT

Lincare
Clearwater, USA
01.2015 - 07.2016
  • Managed confidential client data in compliance with regulations in durable medical equipment.
  • Reconciled purchase orders.

Education

Associate in Arts A.A -

Harper College

Overview

11
11
years of professional experience

Summarization

My aim is to keep my shorter term tasks aligned with our longer term business targets. I support resellers, suppliers and logistics teams across time zones to exceed expectations - working remotely from Los Angeles. By working closely with sales, I provided outstanding service within water quality improvements. Prior to my 8-year tenure in my last role, I worked with oxygen equipment, presurgical admissions, as well as military administration. Seeking out opportunities to apply my technical savvy and patience in a shared workspace and/or remotely. Personally, fairness and humor are valuable to me;-) As an added note, I'm a proud parent of a U of California student.

I have a working knowledge of SAP/CRM, task management and video conferencing platforms. 

My softer skills include parallel-parking and basket-weaving.

Languages

Spanish, Advanced

Activities

  • Volunteer - Heal the Bay Aquarium
  • Administrative Assistant - US Army National Guard

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Angela MaroulisAdministrative Support