Summary
Skills
Work History
Education
Languages
Overview
Interests
Activities and Honors
Websites
Software
Summarization
Receptionist
Angela Maroulis

Angela Maroulis

Torrance,California

Summary

Resourceful administrative support agent known for high productivity and efficient task completion. Personable and motivated to exceed client expectations and grow partnerships. Excel at conflict mediation to enhance brand loyalty. Excellent reliability. Remote capability.

Skills

  • Cloud-Based File Organization
  • Client Data Confidentiality
  • Calendar Planning
  • Video Conferencing
  • Order Placemnt
  • Task Management
  • Social Media
  • CRM Software
  • EHR Software
  • Microsoft 365

Work History

CUSTOMER SUPPORT AGENT

Nalco
Naperville, IL (Remote)
10.2016 - 12.2024

Supported the sales team in achieving quarterly sales targets by providing administrative and technical support in the water division

Collaborated with logistics, sales, and suppliers to meet delivery expectations - coordinated with on and off-site support teams across multiple time zones through phone, email, and chat

Solved conflict amicably through open and interactive communication

Prepared and evaluated CRM reports to identify areas for improvement

ADMINISTRATIVE ASSISTANT

Lincare
Clearwater, FL
01.2015 - 07.2016

Managed confidential client data in compliance with regulations in oxygen tanks and equipment/DME

Gathered and reconciled purchase orders for audit submission

PATIENT SERVICE REPRESENTATIVE

Advocate Health
Barrington, IL
01.2005 - 08.2014

Managed confidential client data in compliance with regulations/HIPAA to facilitate admissions

Handled preauthorizations, preadmissions records and release forms

Estimated and collected copays

Education

ASSOCIATE IN ARTS A.A -

Harper College

Languages

Spanish
Full Professional

Overview

20
20
years of professional experience

Interests

Event Planning

Activities and Honors

Volunteer - Heal the Bay Aquarium
Administrative Assistant  - US Army National Guard

Software

Applied knowledge of Teams, Microsoft 365, Zoom, Google1, Dropbox, SharePoint, SAP, AS/400

Basics of Asana, Canva, Trello

Summarization

My aim is to keep my shorter-term tasks aligned with our longer-term business targets. I support resellers, suppliers and logistics teams across time zones to exceed expectations - working remotely from Los Angeles. By working closely with sales, I proved to myself the importance of outstanding service overall within water quality improvements. Prior to my 8-year tenure in my last role, I worked with oxygen equipment, presurgical admissions, as well as military experience. Seeking out opportunities to apply my technical savvy and patience in a shared workspace and/or remotely. Personally, fairness and humor are valuable to me;-) As an added note, I'm a proud parent of a U of California student.

I have a working knowledge of SAP/CRM, task management and video conferencing platforms. 

My softer skills include parallel-parking and basket-weaving.

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Angela Maroulis