Experienced customer service professional with a strong background in CRM solutions and data confidentiality. Demonstrates a track record of resolving conflicts and boosting customer satisfaction by identifying needs and advising on tailored solutions. Skilled in utilizing technology to optimize service delivery and support organizational goals. Remote capability.
Promoted clinical products and services during service, account management and order calls.
Identified client needs through targeted questioning and advised on best solutions - resolved conflicts amicably
Logged client interactions into system for reliable documentation.
Facilitated services for patients and clinicians during service account management and order calls.
Facilitated optimization of services through collaboration with cross-functional teams, meeting client deadlines.
Responded to service requests while providing clerical and technical assistance to bolster sales efforts.
Created reports via shared drive that identified trends in customer inquiries for further review.
Reconciled purchase orders for oxygen tanks and equipment, facilitating successful audit submissions.
Validated information against source documents to maintain high accuracy levels.
Managed confidential client data in strict accordance with compliance regulations.
Reviewed incoming referrals for completeness and accuracy prior to EHR system entry.
Interviewed patients to complete case histories and intake forms, scheduled assessments.
Collaborated with multidisciplinary staff to enhance patient care and reduce response times.
Administrative Specialist - US Army National Guard 2001-2005
Through years in support, I’ve learned to balance logic with creativity to find solutions. I’ve recognized clients’ changing needs and found positive outcomes. I work well independently and value input from internal and external teams to exceed expectations - working in a hybrid setting in the South Bay area of LA. Prior to my 8-year tenure in water supplies and service, I worked with oxygen supplies, hospital admissions, and served as administrative assistant in the military. Seeking out opportunities to apply my technical savvy and creativity in a new role in a shared workspace. My software skills include SharePoint/MS365, SAP, CRM, Canva and Cerner(50wpm). Fairness, humor and reliability are personal values I incorporate into my work ethic.
As a passtime (with a recent layoff), I’ve created and branded my own handcrafted fabric bags and accents.
On a personal note, I enjoy stand-up paddleboarding and musicals. I am a proud parent of a U of California student. In case it applies, I'm also skilled in parallel parking.
Examples of my versatility:
Collaborated with vendors to optimize service and meet client timelines; Facilitated services for clients by offering product and logistics options; Supported clients by offering solutions to logistics issues; Generated reports to identify trends and areas for further review; Coordinated deliveries in compliance with safety protocols; Organized presentations to communicate new procedures and updates; Customized sample requests to support new product rollouts; Troubleshot client concerns using technical knowledge; Entered purchase order revisions and pricing updates; Provided flexible cross-training support during staffing shortages; Additional experience includes vendor booth design and assembly, coursework in event planning, and software proficiency in SAP, SharePoint, and Canva.