Client support to optimize service and facilitate sales goals
Product and logistics options to meet client timelines
Data summarizations to identify areas for further review
Vendor order updates and pricing revisions
Carrier communication to ensure safe and efficient deliveries
Skills presentations to communicate new guidelines
Samples customized to support new product rollouts
Online applications and light technical support
Virtual communications to support team objectives
Flexible cross-training to support staffing
Courteous communication via multiple channels
Additional skills include vendor booth setup, coursework in event planning, and software proficiency in SAP, SharePoint, and Canva
Customer support expert skilled in utilizing
CRM solutions and Microsoft 365 for streamlined
service delivery. Experienced in managing
tasks and virtual communications to support
organizational objectives. Personable and
highly-motivated to take on new challenges.
Remote capability.
Promoted clinical products and services during service, account management and order calls
Identified client needs and advised on best solutions - resolved conflicts amicably
Logged client interactions into system for reliable documentation
Optimized services through collaboration with cross-functional teams, meeting client deadlines
Responded to service requests while providing clerical and technical assistance to bolster sales efforts
Created reports via shared drive that identified trends in customer inquiries for further review (Remote)
Reconciled purchase orders for oxygen tanks and equipment, facilitating successful audit submissions
Validated information against source documents to maintain high accuracy levels
Managed confidential client data in strict accordance with compliance regulations
Reviewed incoming referrals for completeness and accuracy prior to EHR system entry
Interviewed patients to complete case histories and intake forms, scheduled assessments
Collaborated with multidisciplinary staff to enhance patient care and reduce response times
Administrative Specialist - US Army National Guard
Coursework in Event Planning
Artisan crafts – Stand-up Paddleboarding – Music