Angela Martin
Thornton,CO
Summary
Accomplished Assistant Store Manager with a proven track record at Eddie Bauer, enhancing store sales and customer loyalty through expert problem-solving and exceptional customer service. Skilled in payment processing and fostering client relations, I've significantly increased repeat business and improved staff performance through strategic training and leadership.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative/Certified Notary Public
AIM Mail Center
05.2018 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Assistant Store Manager
Eddie Bauer
04.2017 - 05.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Store Manager
The Vitamin Shoppe
06.2013 - 04.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Interacted well with customers to build connections and nurture relationships.
Education
Psychology - Sociology
University of North Carolina Asheville
Asheville, NC05.1989
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Complaint Handling
- Payment Processing
- Client Relations
- Scheduling
- Product Knowledge
- Prioritization
- Sales expertise
- Product Promotion
Certification
- CNP - Certified Notary Public
Timeline
Customer Service Representative/Certified Notary Public
AIM Mail Center
05.2018 - Current
Assistant Store Manager
Eddie Bauer
04.2017 - 05.2018
Assistant Store Manager
The Vitamin Shoppe
06.2013 - 04.2017
Psychology - Sociology
University of North Carolina Asheville
- CNP - Certified Notary Public
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