Angela Martin
Tinley Park,IL
Summary
Dynamic and dedicated professional with a strong work ethic and proven customer service skills, honed at Tinley Park Park District. Proficient in cleaning and organizational tasks, I excel in fostering safe environments and enhancing member satisfaction. Experienced in CPR training, I prioritize safety while ensuring a welcoming atmosphere for all.
Overview
27
27
years of professional experience
Work History
Gym Attendant
Tinley Park Park District
03.2024 - Current
- Greet members an verify memberships.
- Monitor gym activity and ensure safety.
- Enforce gym rules and regulations.
- Provide excellent customer service.
- Educated new members on gym policies and procedures, fostering a safe and enjoyable workout environment for all users.
- Supported events hosted at the gym, assisting with setup, tear-down, and other logistical tasks as necessary for successful execution.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Mail Processing Clerk
United States Postal Service, USPS
01.2012 - Current
- Operated high-speed mail processing equipment to ensure efficient sorting and delivery of mail items.
- Monitored workflow processes to maintain consistent output and identify potential delays in mail handling operations.
- Collaborated with team members to streamline sorting procedures, enhancing overall efficiency in mail processing tasks.
- Conducted quality checks on sorted mail to ensure accuracy in delivery and compliance with established standards.
- Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
- Maintained a clean and organized work environment to optimize efficiency in mail processing tasks.
- Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
- Prevented loss of critical documents by thoroughly inspecting all incoming materials for damage or tampering prior to distribution within the facility.
- Expedited package delivery times by accurately weighing, labeling, and dispatching parcels according to postal regulations.
- Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling personal correspondence.
Front Gate Attendant
White Water Canyon Water Park
06.2025 - 09.2025
- Conducted routine inspections of entry area for cleanliness and safety compliance.
- Collaborated with security personnel to address any safety concerns promptly.
- Trained new attendants on operational procedures and customer service standards.
- Handled guest inquiries professionally, ensuring they received accurate information and prompt assistance.
- Increased customer satisfaction with timely and accurate information on park events, attractions, and directions.
- Promoted park policies through clear communication of rules and regulations to guests upon entry.
- Assisted in managing guest flow, optimizing waiting times during peak hours.
- Resolved guest inquiries and concerns efficiently, promoting a positive park experience.
- Assisted in reducing wait times by efficiently processing transactions for entry fees and parking passes.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
Front Gate Attendant
White Water Canyon Water Park
06.2024 - 09.2024
- Welcomed guests and ensured smooth entry process at main entrance.
- Monitored adherence to park rules and safety protocols for guest protection.
- Assisted in managing guest flow, optimizing waiting times during peak hours.
- Provided information about park attractions and amenities to enhance visitor experience.
- Resolved guest inquiries and concerns efficiently, promoting a positive park experience.
- Assisted in reducing wait times by efficiently processing transactions for entry fees and parking passes.
- Exceeded guest expectations by going above and beyond in addressing their needs or concerns at the front gate.
Educational Support Professional
Chicago Public Schools CPS
01.1999 - 04.2006
- Supported classroom activities by assisting teachers with lesson planning and student engagement strategies.
- Collaborated with educators to develop individualized education plans for students with diverse learning needs.
- Assisted in implementing behavioral interventions to promote positive student behavior and academic success.
- Facilitated communication between parents, teachers, and support staff to enhance student learning experiences.
- Organized instructional materials and resources for teacher use, streamlining lesson preparation processes.
- Worked closely with teachers to monitor attendance patterns and proactively address potential concerns related to truancy or disengagement from coursework.
- Served as a liaison between teachers, parents, and administrators regarding student performance and accommodations.
- Provided one-on-one tutoring sessions for struggling students, improving their understanding of challenging subjects.
- Collaborated with teachers to identify students'' unique needs and develop targeted interventions.
- Helped teacher prepare instructional material and displays.
- Enforced rules and instructions to maintain discipline.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Took part in professional development workshops to boost skills.
- Prepared reports and maintained administrative records.
- Graded and provided feedback on assignments.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Monitored students in computer lab to enforce proper use of resources.
- Utilized answer sheets and electronic marking devices to grade homework and tests, accurately computing and recording results.
Education
Criminal Justice
KENNEDY KING COLLEGE
Chicago, ILCriminal Justice
CALUMET COLLEGE OF SAINT JOSEPH
Whiting, INSkills
- Cleaning proficiency
- Team player attitude
- Fitness knowledge
- Safety awareness
- CPR training
- Administrative tasks
- Strong work ethic
- Type 65 WPM
- Microsoft Word
- Excel 365
- Quality assurance
- Cash handling experience
- Supply restocking
- Organizational skills
Timeline
Front Gate Attendant
White Water Canyon Water Park
06.2025 - 09.2025
Front Gate Attendant
White Water Canyon Water Park
06.2024 - 09.2024
Gym Attendant
Tinley Park Park District
03.2024 - Current
Mail Processing Clerk
United States Postal Service, USPS
01.2012 - Current
Educational Support Professional
Chicago Public Schools CPS
01.1999 - 04.2006
Criminal Justice
KENNEDY KING COLLEGE
Criminal Justice
CALUMET COLLEGE OF SAINT JOSEPH