Angela Martinez
Virginia Beach,VA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Vine & Olive
12.2023 - 03.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Member Service Representative
Teleperformance USA/USAA
07.2023 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Assisted members with account management, including updating personal information and setting up automated payments.
Bartender
Djon's Steakhouse
04.2023 - 07.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Village Idiot Pub
01.2021 - 11.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Flight Attendant
Alaska Airlines
10.2017 - 01.2022
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Server/Bartender
The Chefs Table
04.2016 - 09.2017
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Arts -
Brevard Community College
Cocoa, FL05.2012
Skills
- Safe Food Handling
- Multitasking
- Analytical Skills
- Adaptable and Flexible
- Reliability
- Professionalism
- Problem-Solving
- Teamwork and Collaboration
- Conflict and Complaint Resolution
- Interpersonal Skills
Certification
- Hospitality Safe Food Handling Training - 3/14/24 through 3/14/27
Timeline
Server
Vine & Olive
12.2023 - 03.2024
Member Service Representative
Teleperformance USA/USAA
07.2023 - 12.2023
Bartender
Djon's Steakhouse
04.2023 - 07.2023
Bartender
Village Idiot Pub
01.2021 - 11.2022
Flight Attendant
Alaska Airlines
10.2017 - 01.2022
Server/Bartender
The Chefs Table
04.2016 - 09.2017
Associate of Arts -
Brevard Community College
- Hospitality Safe Food Handling Training - 3/14/24 through 3/14/27
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