Angela Martinez
Garland,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to providing personalized service and satisfaction.
Overview
3
3
years of professional experience
Work History
Ticketbooth Agent
Dallas Arboretum
Dallas, TX
02.2023 - 08.2024
- Developed customer relationships and ensured satisfaction with services.
- Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
- Upsold additional products or services when appropriate in order to meet sales goals.
- Utilized computer systems for tracking, information gathering and and or troubleshooting.
- Attended team meetings regularly to discuss updates on products, services and policies changes.
Classroom Aide
Good Shepherd Catholic School
Garland, TX
08.2023 - 02.2024
- Assisted teachers in preparing materials for lessons and activities.
- Organized and distributed instructional materials to students.
- Monitored student behavior in the classroom to ensure a safe environment.
- Provided support to individual students as needed, including assistance with assigned tasks.
- Helped supervise lunchroom and playground activities.
- Assisted with clerical duties such as making copies, filing paperwork.
- Provided additional help with math or reading skills when needed.
- Helped students stow book bags, coats and other items in cubbies and lockers.
- Escorted students to school nurse or administrative office.
ESL Teacher
Literacy Achieves
Dallas, TX
09.2021 - 05.2023
- Provided individualized instruction to students with diverse backgrounds and abilities.
- Utilized a variety of teaching methods such as lectures, discussions, role-play activities and multimedia presentations.
- Created an encouraging learning environment by utilizing positive reinforcement strategies.
- Collaborated with other teachers in order to develop new ideas for classroom lessons and activities.
- Encouraged student participation through interactive activities such as debates and group projects.
- Created a welcoming atmosphere for all students regardless of cultural background or ability level.
- Built relationships with students of diverse cultural, social and economic backgrounds.
- Taught lessons encompassing range of skill-building activities for speaking, writing, reading and listening.
Education
Certificate - Massage Therapy
Career Networks Inst.
Costa Mesa, CA06-2005
Associate of Arts - General Studies
Dallas College
Dallas, TXLiberal Arts And General Studies
Christendom College
Front Royal, VASkills
- Problem-Solving
- Ensuring customer satisfaction
- Problem-solving skills
- Customer Complaint Resolution
- Conflict Resolution
- Positive Attitude
Timeline
Classroom Aide
Good Shepherd Catholic School
08.2023 - 02.2024
Ticketbooth Agent
Dallas Arboretum
02.2023 - 08.2024
ESL Teacher
Literacy Achieves
09.2021 - 05.2023
Certificate - Massage Therapy
Career Networks Inst.
Associate of Arts - General Studies
Dallas College
Liberal Arts And General Studies
Christendom College
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